SERVICE
Tell us about an incident involving an ambulance
If something happened while in paramedic or EMT care, let us know by email, mail, or over the phone.
Emergency Medical Services AgencyWhat to know
How long it takes
The review process generally takes 30 days.
Incident reporting helps
When something happens while in an ambulance, let us know. We will review it.
For bills, contact your insurance or the ambulance company directly.
What to know
How long it takes
The review process generally takes 30 days.
Incident reporting helps
When something happens while in an ambulance, let us know. We will review it.
For bills, contact your insurance or the ambulance company directly.
What to do
Report an incident or concern you may have about the care provided to you or someone else by EMS responders.
Send us an email
You can tell us about the incident in an email. Include:
- Your name
- Your email address and phone number
- The date and time of the incident
- Where you were
- A description of what happened
Write to Emergency Medical Services Agency Exception Report Email
ExceptionReport@sfgov.orgFill out the form
You can also fill out a form about the incident. Send it to us via email or mail. Our email address is: ExceptionReport@sfgov.org
Suite 320
San Francisco, CA 94103
Call us
You can call us and tell us about the incident: 628-224-1704
Review process
After you file your report, you will receive notification that your report was received. Review generally takes 30 days. We will forward the report to the appropriate organization if needed.
Contact us
Phone
Contact the Emergency Medical Services Agency at
ExceptionReport@sfgov.org