Tell us about an incident involving an ambulance

If something happened while in paramedic or EMT care, let us know by email, in person, mail, or over the phone.

What to do

Report an incident or concern you may have about the care provided to you or someone else by EMS responders.

Send us an email

You can tell us about the incident in an email. Include:

  • Your name
  • Your email address and phone number
  • The date and time of the incident
  • Where you were
  • A description of what happened

Fill out the form

You can also fill out a form about the incident. Send it to us via email, mail, or bring it into our office.

Our email address is: ExceptionReport@sfgov.org

If you print out the form, you can mail it or hand deliver it to:

Emergency Medical Services Agency

EMS Investigator
333 Valencia St
Suite 210
San Francisco, CA 94103

Call us

You can call us and tell us about the incident: 628-217-6014

Review process

After you file your report, you will receive notification that your report was received. Review generally takes 30 days. We will forward the report to the appropriate organization if needed.

Get help

Phone

Last updated June 23, 2022