What to do
Report an incident or concern you may have about the care provided to you or someone else by EMS responders.
Send us an email
You can tell us about the incident in an email. Include:
- Your name
- Your email address and phone number
- The date and time of the incident
- Where you were
- A description of what happened
Fill out the form
You can also fill out a form about the incident. Send it to us via email, mail, or bring it into our office.
Our email address is: ExceptionReport@sfgov.org
If you print out the form, you can mail it or hand deliver it to:
Emergency Medical Services AgencyEMS Investigator
333 Valencia St
San Francisco, CA 94103
You can call us and tell us about the incident: 628-217-6014
After you file your report, you will receive notification that your report was received. Review generally takes 30 days. We will forward the report to the appropriate organization if needed.
Last updated December 6, 2022