Report a City department for not providing translation or interpretation

File a Language Access Ordinance complaint if you could not get adequate language services in your native language.

What to do

The City must give you written material in Chinese, Spanish or Filipino, not just English.

You can ask for an interpreter to help you with city meetings, hearings, and services.

You can report translations that you can not understand.

2. Send in the form

You can send the form to us by email, mail or fax.
You can also tell us on the phone.

3. Hear back from us

We’ll tell you what happened within 30 days, if you give us your email or phone.

You can report without giving your name. But if you don’t give us your name we can not ask you questions or tell you what happened.

Why do we make sure the City is offering translations and interpreters?

It’s important to make sure all departments are providing language access. So we report every year on Language Access in San Francisco.

Get help

Fax

415-581-2351

Mail

Office of Civic Engagement and Immigrant Affairs
50 Van Ness
San Francisco, CA 94102

OCEIA

Last updated April 24, 2019