311 Customer Service Center

We help San Francisco residents, visitors, and businesses access City services and information 24 hours a day, 7 days a week via phone, web, and mobile. We offer assistance in over 160 languages over the phone and our mobile app is available in Chinese, Filipino, Spanish, and English.

A colorful and bright view of San Francisco's downtown skyline.

News

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City Administrator Carmen Chu announces Rylan Keogh as Director of SF311December 12, 2025

SF311 launches mobile app in Chinese, Spanish, and FilipinoSeptember 5, 2024

New SF311 mobile app releaseApril 18, 2023

Screenshot of enhanced map view in the SF311 mobile app

Services

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Nominate a site for an electric vehicle charging station

Tell us where you want to see future electric vehicle charging sites.

Report autonomous vehicle feedback and incidents

Share feedback or report incidents involving driverless cars

Tell us where the problem is so we can issue a citation or tow the vehicle.

Request street or sidewalk cleaning

Tell us where the problem is and what type of trash needs to be cleaned up.

Report an abandoned vehicle

Report a car, truck, or motorcycle that's been parked in one spot for more than 72 hours.

Report homeless encampments

Report homeless tents and other structures in San Francisco for removal

Report a damaged or fallen tree

Report problems with trees that are an urgent safety concern

Report pothole and street issues

Report defects in streets including potholes, missing manhole covers, and other pavement defects

Report graffiti issues

Report graffiti on buildings, public property, and other objects

Report flooding, water leaks, sewer backup, or odor issues

Tell us if there are flooding, sewage backup or odor problems on the street.

Report curb and sidewalk problems

Report sidewalks, curbs, and public stairways that are cracked, raised by tree roots, or have other defects including side sewer covers that need repair.

See all 311 online services

View our full list of online services

Screenshots of the San Francisco 311 mobile app showing the main app landing page, the page for submitting a new report, and the page to view recently opened reports in a map view

Request services on the go with the SF311 mobile app

With the SF311 mobile app, City services are just a few taps away. Download the app for Android or iPhone and start requesting some of the City's most popular services, now available in Chinese, Spanish, Filipino, and English!Learn more about the SF311 Mobile App

Resources

Boards and commissions database

Information on all appointments to City boards, commissions, advisory committees, councils, and task forces

Who to Contact: City Contracting & Compliance

About

We are the customer service center for San Francisco, available 24 hours a day 7 days a week for residents, visitors, and businesses seeking information or City services. You can reach us over the phone in over 160 languages, online, in our mobile app, or over Twitter.

Learn more about us