INFO PAGE
SFDPH Epic Training Information
This site provides you with support materials needed to complete the enrollment process for your direct reports.
To enroll into a class or e-learning, an active DSW or POI # is required.
What is needed to enroll staff into Epic training?
An account request form should be completed (typically completed by managers or supervisors).
E-mail forms to the DPH-Onboarding team at dph.onboarding@sfdph.org.
Epic Training information is typically distributed the Friday before new employee orientations.
Download the form here: Getting started at the Department of Public Health (DPH).
Training Cycle
We train on a bi-weekly training schedule that is aligned with new employee orientation (NEO) dates: SF DPH Onboarding 2025 Calendar.
Depending on volume and classroom availability, most classes are twice/month. Some Epic training classes are offered virtually, while others are in-person at the ZSFG campus (located in the city’s Mission District). Questions about training? Please email Epic.Training@sfdph.org.
Location, Location, Location!
Epic training classes are offered virtually and on the ZSFG campus (located in the city’s Mission District). We’re easy to get to by public transit. Limited parking is available.
Parking Garage
- Enter from 24th Street (during the day) and 23rd Street (in the evening).
- Please allow yourself plenty of time and observe all street and parking signs.
- Parking garage is a self-pay lot and not reimbursed by DPH. Rates range from $5.00 per hour to $29.00 daily maximum.
Public Transportation Recommended
- Muni - Our Main Campus is served by Muni routes 9, 33, 49, and 90.
View Muni schedule
Plan your trip - Bay Area Rapid Transit (BART) - The closest BART stop is the 24th Street Mission station.
View BART schedule
Plan your trip
Free Shuttles
- UCSF Shuttle - Free shuttle to UCSF locations in the city, including our Main Campus.
View UCSF shuttle map and schedule - ZSFG Shuttle - Free shuttle to the 24th Street Mission BART station during peak commute times.
View ZSFG shuttle map and schedule
The ZSFG Campus is wheelchair accessible.
Other reasonable accommodations, as needed. Please email Epic.Training@sfdph.org.
Epic Account Issues
Opening a ticket...a ServiceNow helpdesk ticket should be opened for all issues including, but not limited to:
- Password or post-assessment resets
- Account or e-mail issues
- Workflow questions
How do you open a ticket? E-mail the issue to dph.helpdesk@sfdph.org or call (628)-206-7378 (to avoid delays, do not cc: ServiceDesk). https://ccsfdt.service-now.com/
Open a ServiceNow helpdesk ticket by e-mailing dph.helpdesk@sfdph.org or calling (628)-206-7378.
After Training, PL(a)Y in the Playground!
PLY is a safe and protected environment that staff can access to play around with Epic functionality. The PLY environment contains test patients that can be used.
The best part about the Playground is that it's wiped clean each night! Anything done in Playground with test patients will reset and can be done again. Please see guides below to learn how to log into the PLY environment and how to log in with training user accounts.