Kevin Dyer

(he/him)

Kevin Dyer was appointed to the position of Call Center Manager at the City's new 311 Customer Service Center on September 11, 2006. Kevin brings with him over 23 years of experience in the private sector, much of which is focused on customer service, including the last 7 years managing inbound call centers. In his role as Call Center Manager Kevin directly manages the center's customer service representatives and their supervisors, and oversees the training program.

Just prior to joining the City and County of San Francisco, Kevin was a Business Unit Manager for ACS Inc. where he supported three call center outsourcing programs in their near shore location in Juarez, Mexico. He was responsible for all facets of the operations including forecasting, staffing, scheduling, budgets, metrics reporting, and payroll. Kevin supported over 250 employees that provided customer sales, service and repair functions for a Fortune 500 company and two healthcare programs responsible for handling claims and providing benefits to service providers.

Kevin had his mind set on becoming a structural engineer while attending California State University at Chico but was side-lined by an offer to permanently join AT&T after a summer internship program. He started his 21 year career with AT&T as a communications technician responsible for maintaining private networks for large corporations. After promotions and serving in several management capacities he spent his last 5 years serving as a call center manager in Sacramento, California

When not working, Kevin enjoys the outdoors and volunteering for programs for children. He was a little league coach for five years and a backstage attendant for a local ballet company. Kevin is a native of Northern California. He lives with his wife and three children.