Log in to the Avatar client portal

The San Francisco Health Network, Behavioral Health Services (BHS) offers a client portal. I can choose to use or not to use the BHS Client Portal. My use of the BHS Client Portal means that I understand and agree to the following terms:

1. I understand that I will be able to see key elements of my health record on the BHS Client Portal. I realize that the portal does not represent my entire record.  I can also request paper copies of my clinical record.
2. If I am worried it will be hard to stop my family, partners, or others from accessing my BHS Client Portal I may not want to activate it. The BHS Client Portal may show some information about my care for mental health, substance use, sexually transmitted diseases, and emotional, physical and sexual abuse.
3. The BHS Client Portal does not replace in-person health care.
4. I will not attempt to access emergency care through this portal.
   • If I or my family member is having a medical or psychiatric emergency, I will call 911 or go to the nearest emergency room.
   • I will call my Behavioral Health Clinic if I need care right away.
5. The BHS Client Portal may provide me with an easier way to access my health record information. However, no benefits are guaranteed or assured.
6. The use of the BHS Client Portal will not affect my right to in-person care or treatment or my eligibility for financial programs.
7. The information in the BHS Client Portal is available to me and my behavioral health care providers.
8. All information on the BHS Client Portal is encrypted. The BHS Client Portal uses a secure entry process.
9. To use the BHS Client Portal I must have an email address.
10. I must do my part to protect the confidentiality and privacy of my health information. It is my responsibility to do the following:
    • I should use an email address, login, and password that I do not share with anyone else.
    • I will have a unique login and password to enter the BHS Client Portal
    • I must never share my username and password.
    • I should log out and close my web browser when I am finished using the BHS Client Portal.
    • If I don't log out properly, someone else could see my information in the BHS Client Portal.
    • I recognize that, if I am disclosing my health information to someone who is not legally required to keep it confidential, it may be re- disclosed and may no longer be protected. California law requires that recipients refrain from re-disclosing such information except with my written authorization or as specifically required by law.
11. If the client has authorized me to view his or her online health record (as a Proxy):
    • I must have my own account login and password.
    • I cannot use the patient’s login and password.
    • California law requires that I refrain from re-disclosing such information except with the patient’s written authorization or as specifically required by law.

Please read everything above before clicking below:

If I do not agree to the terms and conditions of use, I cannot use the BHS Client Portal to view my health information. I can get paper copies of my medical records through BHS San Francisco Health Network's Health Information Management department.