Community Ambassador job description

The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program. Applications are accepted on a rolling basis.

A Community Ambassador shows a resident a flyer on 16th and Mission Streets

The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement program. We engage, inform and assist community members in San Francisco. CAP also provides a visible, non-law enforcement safety presence in several neighborhoods.

Job responsibilities

Community Ambassadors work in diverse neighborhoods to promote safety and connect people to services. We help San Franciscans that are low-income, experiencing homelessness, speak a language other than English, older adults, and more.

Community Ambassadors work in teams to: 

  • Provide safety escorts: Residents can request a safety escort in neighborhoods where we work 
  • Report emergencies: We contact medical and emergency services for community members in crisis
  • Report hazards: We call SF 311 and City departments about safety hazards, street cleanliness, graffiti and other issues 
  • Conduct wellness checks: We check on individuals in public spaces 
  • Provide referrals: We link community members to available social services
  • Conduct outreach: We educate and inform the public about City services and programs


You qualify if you: 

  • Live in San Francisco 
  • Can work up to full time, Monday to Friday, including some evenings 
  • Have a strong interest in working with the public and vulnerable populations
  • Ability to read, write and speak English well
  • Effective communication skills 
  • Can role model positive behaviors 
  • Can follow instructions and program procedures well 

Preferred skills or experience: 

  • You graduated high school or have a GED
  • You have experience with community outreach, security or customer service
  • You are bilingual and have experience working with limited English proficient communities 


You will also need to:

  • Provide 2 or more references from past jobs
  • Pass a background check
  • Provide proof of your COVID-19 vaccination status
Last updated May 19, 2022