Community Ambassador job description

The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement program. We engage, inform and assist community members in San Francisco. CAP also provides a visible, non-law enforcement safety presence in several neighborhoods.

Community Ambassadors work in diverse neighborhoods to promote safety and connect people to services. We help San Franciscans that are low-income, experiencing homelessness, speak a language other than English, older adults, and more.

Community Ambassadors work in teams to: 

• Provide safety escorts: Residents can request a safety escort in neighborhoods where we work 
• Report emergencies: We contact medical and emergency services for community members in crisis
• Report hazards: We call SF 311 and City departments about safety hazards, street cleanliness, graffiti and other issues 
• Conduct wellness checks: We check on individuals in public spaces 
• Provide referrals: We link community members to available social services
• Conduct outreach: We educate and inform the public about City services and programs

You qualify if you: 

• Live in San Francisco 
• Can work up to full time, Monday to Friday, including some evenings 
• Have a strong interest in working with the public and vulnerable populations
• Ability to read, write and speak English well
• Effective communication skills 
• Can role model positive behaviors 
• Can follow instructions and program procedures well 

Preferred skills or experience: 

• You graduated high school or have a GED
• You have experience with community outreach, security or customer service
• You are bilingual and have experience working with limited English proficient communities 

You will also need to:

• Provide 2 or more references from past jobs
• Pass a background check
• Provide proof of your COVID-19 vaccination status