How performance is measured
Using the Trapeze scheduling system, service hours are defined as the sum of differences between every trip start and trip end. Trips are identified as filled if an operator is assigned, or unfilled if not. The cumulative scheduled service hours of filled trips is divided by the scheduled service hours of all trips.
The number displayed on the scorecard page represents a fiscal year average of the values in the chart above.
Additional information
- View other performance metrics on the SFMTA’s website.
- Learn more about Muni Forward system improvements.
- See the SFMTA's 2023 Annual Report.
- See the SFMTA's Strategic Plan Progress Reports.