We've changed the way the data is presented.
In addition to ongoing field outreach, San Francisco opened the Tenderloin Center (TLC) in January 2022 as part of a larger system of care. The TLC welcomes guests in need of services or treatment. The TLC strives to meet the basic needs of guests and provides a safe space for anyone to easily and quickly access San Francisco health and human services. This page describes visits to the TLC, activities that occur on-site, requests made by guests, and referrals and linkages to services.
The Tenderloin Center and other teams supporting the Tenderloin Emergency Initiative increase connections to care for people in the Tenderloin in five primary categories of service.
Dignity services include providing showers, laundry, and food.
Behavioral health services include counseling, medication, and out-patient and residential treatment. Treatment can occur in a variety of settings, take different forms, and last for different lengths of time. Guests at the TLC come with a range of needs and readiness for engagement in treatment services.
Housing and Shelter
Housing and shelter services include housing services related to housing assessments, housing placements, and referrals and connections to shelter programs offered by San Francisco agencies, including both the Department of Homelessness and Supportive Housing as well as the Adult Probation Department.
Physical health services include prescriptions, urgent and primary medical care, vision, dental, and hearing services, medical appointment support, HIV and Hepatitis C testing, and other medical services.
Social services include public benefits, job training services, food and nutrition services, and legal support.
More data about other types of services may be included over time. See the page for Reducing homelessness and street sleeping for data about homelessness services delivered by street teams and the TLC.
Visits to the Tenderloin Center
The Tenderloin Center (TLC) is part of San Francisco’s Tenderloin Emergency Initiative. It strives to meet the basic needs of guests and provides a safe space for anyone to access San Francisco health and human services.
Services at the TLC contribute to several strategic goals including reducing homelessness and street sleeping, increasing connections to care, reducing drug overdose deaths, and reducing widespread public drug use.
The following chart shows the average number of unique guests visiting the TLC each day. Results are summarized by week. Each week is represented by an operational period (OP), which begins on Monday and ends the following Sunday.
Services requested at the Tenderloin Center
Guests at the Tenderloin Center (TLC) are asked what services they are seeking when they arrive. These services include dignity services such as food and water, access to toilets, showers and other hygiene services, as well as a safe space, social space, harm reduction supplies, linkage to housing and other social services, linkage to medical care, and linkage to behavioral health services.
The following dashboard shows the cumulative number of services requested by guests at the TLC. A service request does not necessarily mean that a service was provided.
Dignity services provided through the Tenderloin Center
The following dashboard shows the cumulative number of meals, showers, and loads of laundry provided at the Tenderloin Center since the initiation of data tracking for each measure.
Increasing enrollment in public benefits at the Tenderloin Center
An important role for the Tenderloin Center (TLC) is supporting guests to apply for and successfully enroll in public benefits. Public benefits include:
- CalFresh, a food assistance program
- Medi-Cal, health care benefits
- County Adult Assistance Programs (CAAP), income assistance for adults
Enrollment in these benefits can lead to improved outcomes for clients, including stable medical and behavioral health care options, food security, and enrollment in housing programs.
The dashboard below shows the total number of applications submitted for one of these three benefits programs. A client may represent an individual or a family. When a client visits the TLC, a staff member from San Francisco's Human Services Agency (HSA) supports the client to complete the applications. The dashboard also shows the total number of clients who become approved program enrollees. Not all applications will be approved in the same month as the application was submitted, as approval may occur 45 days after the date of application submission.
An individual receiving application support by an HSA staff member may also be tracked in the prior dashboard as an “on-site activity.” Confirmed enrollment in one or more public benefits is a “linkage,” but due to the delay in confirmation of the enrollment, linkages to public benefits are only displayed in the dashboard below and not in the section above.