One of our primary goals at 311 is to connect people with city services. We do this by opening service requests, or cases, and routing those to the correct agency to handle.
Service requests can be opened directly by people through self-service options like our online forms and mobile app, or by our customer service representatives on behalf of people through calls to 311 or through Twitter.
We track the number of service requests and the intake channel used to create the service request to understand how we're serving the public. This data is summarized by month and presented below.