311 online services

Give feedback to 311

Let us know how we're doing and share thoughts on what you like and how we can improve

Send feedback to Mayor's Office of Neighborhood Services

Submit public suggestions, complaints, compliments, questions, or requests to the Mayor's office

Send feedback and questions to the Board of Supervisors

Give feedback, share thoughts, or send questions to the clerk of the Board of Supervisors

Give feedback to Muni

Your feedback will help us improve our services.

Give feedback on the Slow Streets program

Share your thoughts, send a compliment, or submit a complaint about Slow Streets

Get help from the Treasurer and Tax Collector

Send questions to the Treasurer and Tax Collector (TTX) related to business, property, or general matters

Report a Planning Code Violation

Request enforcement of the city's Planning Code.

Request review by SF Planning on a Construction Project

Get approval that your construction project follows the city's Planning Code.

Request street or sidewalk cleaning

Tell us where the problem is and what type of trash needs to be cleaned up.

Report illegal dumping activity

Report in progress and past incidents of illegal dumping by an individual or business

Report garbage container issues

Report garbage containers that are overflowing, spilling out, or residential toters left out a day after collection.

Report graffiti issues

Report graffiti on buildings, public property, and other objects

Report a missed street cleaning route

Report street cleaning that did not happen at the scheduled time

Report illegal postings and flyers

Report posters, handbills, leaflets, and stickers that are illegally posted on public property.

Report neglected or run-down buildings

Report blight on properties where buildings have significant visible damage, deterioration, or debris

Report blocked driveway or illegal parking

Tell us where the problem is so we can issue a citation or tow the vehicle.

Report an abandoned vehicle

Report a car, truck, or motorcycle that's been parked in one spot for more than 72 hours.

Report a blocked pedestrian walkway or sidewalk

Request to remove an object that is blocking a walkway or sidewalk.

Report a violation of sidewalk or parking lane use by businesses

What to do if you see businesses not following rules for their shared space or parklet

Report an issue with a parking or traffic sign

Report a speed limit, permit parking, street name, street cleaning, stop sign or other sign in need of repair.

Report pothole and street issues

Report defects in streets including potholes, missing manhole covers, and other pavement defects

Report curb and sidewalk problems

Report sidewalks, curbs, and public stairways that are cracked, raised by tree roots, or have other defects including side sewer covers that need repair.

Report flooding, water leaks, sewer backup, or odor issues

Tell us if there are flooding, sewage backup or odor problems on the street.

Report a problem with a streetlight

Report streetlights that are in need of repair or request new streetlights and light shields

Report a damaged or fallen tree

Report problems with trees that are an urgent safety concern

Report illegal color curb painting

Report colored curbs that do not have a SFMTA logo, this indicates that they are illegally painted

Report a blocked pedestrian walkway or sidewalk

Request to remove an object that is blocking a walkway or sidewalk.

Report faded street and pavement markings

Report faded pavement lines and markings such as bike lanes, crosswalks, and street lane markers

Report a broken or malfunctioning traffic signal

Report a problem with a traffic signal or pedestrian signal light

Report an issue with a parking or traffic sign

Report a speed limit, permit parking, street name, street cleaning, stop sign or other sign in need of repair.

Request new street markings

Request new crosswalk, bicycle lane, turn lane, bus lane, or other street markings.

Report faded street and pavement markings

Report faded pavement lines and markings such as bike lanes, crosswalks, and street lane markers

Request a new accessible pedestrian signal

Request installation of a new accessible pedestrian signal (APS) at an intersection

Report a problem with a streetlight

Report streetlights that are in need of repair or request new streetlights and light shields

Report illegal color curb painting

Report colored curbs that do not have a SFMTA logo, this indicates that they are illegally painted

Report a bikeshare parking issue

Report Baywheels bikeshare bicycles that are improperly parked, blocking a sidewalk, or abandoned.

Report an abandoned bicycle

Report a privately owned bicycle that's suspected to be dumped or improperly left on a city street or sidewalk

Report unsafe scooter riding

Report improper operation and unsafe riding of Lime and Spin scooter share scooters

Report a blocked pedestrian walkway or sidewalk

Request to remove an object that is blocking a walkway or sidewalk.

Submit a parks related request

Report a problem or request service inside of a San Francisco park, playground, recreation facility, or sports facility

Report a damaged or fallen tree

Report problems with trees that are an urgent safety concern

Report damaged public property

Report benches, bike racks, callboxes, meters, transit shelters and more that are in need of repair

Report neglected or run-down buildings

Report blight on properties where buildings have significant visible damage, deterioration, or debris

Report a residential building concern

Report building or living condition problems for residential buildings including single room occupancy (SRO) hotels.

Report low water pressure or loss of water service

Report issues with an existing water service where there is no water or low water pressure

Report homeless encampments

Report homeless tents and other structures in San Francisco for removal

Report concerns about street crises and conditions

Request help for a person experiencing homelessness, or report concerns about street crises and conditions. We are committed to getting you to the help that is needed.

Report a lost item left on Muni

Contact lost and found for personal belongings left on Muni.

Report a lost item left in a taxi cab

Contact lost and found for personal belongings left in taxi cabs.

Report flooding, water leaks, sewer backup, or odor issues

Tell us if there are flooding, sewage backup or odor problems on the street.

Report outdoor water waste

Report wasteful water practices and usage outdoors

Report low water pressure or loss of water service

Report issues with an existing water service where there is no water or low water pressure

Report a noise problem

Submit a noise complaint or report active noise problems that are in violation of noise regulations.

Report a violation of sidewalk or parking lane use by businesses

What to do if you see businesses not following rules for their shared space or parklet

Report problems with public wireless internet access

Report issues connecting to or using public wireless internet provided by the City

File a consumer complaint with the District Attorney

Fill out a consumer complaint form with relevant documents, receipts, or photos.

File a complaint with the City Attorney

Report a complaint about a business or property owner

Report fumes, odors, or second hand smoke

Report a complaint about fumes, odors, or second hand smoking inside a business, hotel, or residence.

Submit a complaint about your taxi experience

Report complaints with San Francisco taxi services including no shows, accidents, overcharging, and unsafe driving

Report an unpermitted taxi cab

Report unpermitted or out of town taxi cabs that are soliciting or picking up passengers

Report autonomous vehicle incidents

Let us know about any incidents you saw involving driverless cars.