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311 online services
View all our online 311 services and submit requests over the web 24 hours a day.
Request services on the go with the SF311 mobile app
With the SF311 mobile app, City services are just a few taps away. Download the app for Android or iPhone and start requesting some of the City's most popular services.Learn moreServices
Feedback and help
Give feedback to 311
Let us know how we're doing and share thoughts on what you like and how we can improve
Send feedback and questions to the Board of Supervisors
Give feedback, share thoughts, or send questions to the clerk of the Board of Supervisors
Get help from the Treasurer and Tax Collector
Send questions to the Treasurer and Tax Collector (TTX) related to business, property, or general matters
Request review by SF Planning on a Construction Project
Get approval that your construction project follows the city's Planning Code.
Give feedback to Muni
Your feedback will help us improve our services.
Give feedback on the Slow Streets program
Share your thoughts, send a compliment, or submit a complaint about Slow Streets
Request a street safety evaluation
Request review for additional stop signs, warning signs, crosswalks, signal timing changes, street visibility, school area safety, and other street safety concerns
Report autonomous vehicle feedback and incidents
Share feedback or report incidents involving driverless cars
Trash, graffiti, and street cleaning
Request street or sidewalk cleaning
Tell us where the problem is and what type of trash needs to be cleaned up.
Report illegal dumping activity
Report in progress and past incidents of illegal dumping by an individual or business
Report garbage container issues
Report garbage containers that are overflowing, spilling out, or residential toters left out a day after collection.
Report graffiti issues
Report graffiti on buildings, public property, and other objects
Report a missed street cleaning route
Report street cleaning that did not happen at the scheduled time
Report illegal postings and flyers
Report posters, handbills, leaflets, and stickers that are illegally posted on public property.
Report neglected or run-down buildings
Report blight on properties where buildings have significant visible damage, deterioration, or debris
Parking concerns
Report blocked driveway or illegal parking
Tell us where the problem is so we can issue a citation or tow the vehicle.
Report an abandoned vehicle
Report a car, truck, or motorcycle that's been parked in one spot for more than 72 hours.
Report a blocked pedestrian walkway or sidewalk
Request to remove an object that is blocking a walkway or sidewalk.
Report a violation of sidewalk or parking lane use by businesses
What to do if you see businesses not following rules for their shared space or parklet
Report an issue with a parking or traffic sign
Report a speed limit, permit parking, street name, street cleaning, stop sign or other sign in need of repair.
Street and sidewalk maintenance
Report pothole and street issues
Report defects in streets including potholes, missing manhole covers, and other pavement defects
Report curb and sidewalk problems
Report sidewalks, curbs, and public stairways that are cracked, raised by tree roots, or have other defects including side sewer covers that need repair.
Report flooding, water leaks, sewer backup, or odor issues
Tell us if there are flooding, sewage backup or odor problems on the street.
Report a problem with a streetlight
Report streetlights that are in need of repair or request new streetlights and light shields
Report a damaged or fallen tree
Report problems with trees that are an urgent safety concern
Report illegal color curb painting
Report colored curbs that do not have a SFMTA logo, this indicates that they are illegally painted
Report a blocked pedestrian walkway or sidewalk
Request to remove an object that is blocking a walkway or sidewalk.
Report faded street and pavement markings
Report faded pavement lines and markings such as bike lanes, crosswalks, and street lane markers
Transportation signs, signals, and markings
Report a broken or malfunctioning traffic signal
Report a problem with a traffic signal or pedestrian signal light
Report an issue with a parking or traffic sign
Report a speed limit, permit parking, street name, street cleaning, stop sign or other sign in need of repair.
Request new street markings
Request new crosswalk, bicycle lane, turn lane, bus lane, or other street markings.
Report faded street and pavement markings
Report faded pavement lines and markings such as bike lanes, crosswalks, and street lane markers
Request a new accessible pedestrian signal
Request installation of a new accessible pedestrian signal (APS) at an intersection
Report a problem with a streetlight
Report streetlights that are in need of repair or request new streetlights and light shields
Report illegal color curb painting
Report colored curbs that do not have a SFMTA logo, this indicates that they are illegally painted
Request a street safety evaluation
Request review for additional stop signs, warning signs, crosswalks, signal timing changes, street visibility, school area safety, and other street safety concerns
Bicycle and scooter concerns
Report a bikeshare parking issue
Report Baywheels bikeshare bicycles that are improperly parked, blocking a sidewalk, or abandoned.
Report an abandoned bicycle
Report a privately owned bicycle that's suspected to be dumped or improperly left on a city street or sidewalk
Report unsafe scooter riding
Report improper operation and unsafe riding of Lime and Spin scooter share scooters
Report a blocked pedestrian walkway or sidewalk
Request to remove an object that is blocking a walkway or sidewalk.
Parks and trees
Building and property maintenance
Residential building concerns
Homelessness concerns
Report homeless encampments
Report homeless tents and other structures in San Francisco for removal
Report concerns about street crises and conditions
Request help for a person experiencing homelessness, or report concerns about street crises and conditions. We are committed to getting you to the help that is needed.
Lost and found
Water and sewage concerns
Report flooding, water leaks, sewer backup, or odor issues
Tell us if there are flooding, sewage backup or odor problems on the street.
Report outdoor water waste
Report wasteful water practices and usage outdoors
Report low water pressure or loss of water service
Report issues with an existing water service where there is no water or low water pressure
Other problems and complaints
Report a noise problem
Submit a noise complaint or report active noise problems that are in violation of noise regulations.
Report a violation of sidewalk or parking lane use by businesses
What to do if you see businesses not following rules for their shared space or parklet
Report problems with public wireless internet access
Report issues connecting to or using public wireless internet provided by the City
File a consumer complaint with the District Attorney
Fill out a consumer complaint form with relevant documents, receipts, or photos.
File a complaint with the City Attorney
Report a complaint about a business or property owner
File a complaint about police services
Start the complaint process about an SFPD officer or police policy.
Report fumes, odors, or second hand smoke
Report a complaint about fumes, odors, or second hand smoking inside a business, hotel, or residence.
Submit a complaint about your taxi experience
Report complaints with San Francisco taxi services including no shows, accidents, overcharging, and unsafe driving
Report an unpermitted taxi cab
Report unpermitted or out of town taxi cabs that are soliciting or picking up passengers
Report autonomous vehicle feedback and incidents
Share feedback or report incidents involving driverless cars
Request a street safety evaluation
Request review for additional stop signs, warning signs, crosswalks, signal timing changes, street visibility, school area safety, and other street safety concerns
Report a Planning Code violation
Request enforcement of the City's Planning Code.
Additional services
If you're not finding the service you need or you're not sure which service to use, give us a call. More services are available over the phone.
311
415-701-2311 if you are outside of San Francisco. Hearing or speaking impaired; please call TDD/TTY 711