Request services on the go with the SF311 mobile app
With the SF311 mobile app, City services are just a few taps away. Download the app for Android or iPhone and start requesting some of the City's most popular services.
Services
Feedback and help
Give feedback to 311
Send a compliment or complaint, tell us how we did, or share thoughts on what you like and how we can improve
Send feedback to Mayor's Office of Neighborhood Services
Submit public suggestions, complaints, compliments, questions, or requests to the Mayor's office
Send feedback and questions to the Board of Supervisors
Give feedback, share thoughts, or send questions to the clerk of the Board of Supervisors
Give feedback to Muni
Your feedback will help us improve our services.
Give feedback on the Slow Streets program
Share your thoughts, send a compliment, or submit a complaint about Slow Streets
Get help from the Treasurer and Tax Collector
Send questions to the Treasurer and Tax Collector (TTX) related to business, property, or general matters
Trash, graffiti, and street cleaning
Request street or sidewalk cleaning
Tell us where the problem is and what type of trash needs to be cleaned up.
Report illegal dumping activity
Report in progress and past incidents of illegal dumping by an individual or business
Report garbage container issues
Report garbage containers that are overflowing, spilling out, or residential toters left out a day after collection.
Report graffiti issues
Report graffiti on buildings, public property, and other objects
Report a missed street cleaning route
Report street cleaning that did not happen at the scheduled time
Report illegal postings and flyers
Report posters, handbills, leaflets, and stickers that are illegally posted on public property.
Report neglected or run-down buildings
Report blight on properties where buildings have significant visible damage, deterioration, or debris
Parking concerns
Report blocked driveway or illegal parking
Tell us where the problem is so we can issue a citation or tow the vehicle.
Report an abandoned vehicle
Report a car, truck, or motorcycle that's been parked in one spot for more than 72 hours.
Report a blocked pedestrian walkway or sidewalk
Request to remove an object that is blocking a walkway or sidewalk.
Report a violation of sidewalk or parking lane use by businesses
What to do if you see businesses not following rules for their shared space or parklet
Report an issue with a parking or traffic sign
Report a speed limit, permit parking, street name, street cleaning, stop sign or other sign in need of repair.
Street and sidewalk maintenance
Report pothole and street issues
Report defects in streets including potholes, missing manhole covers, or faded street markings
Report curb and sidewalk problems
Report sidewalks, curbs, and public stairways that are cracked, raised by tree roots, or have other defects including side sewer covers that need repair.
Report flooding, water leaks, sewer backup, or odor issues
Tell us if there are flooding, sewage backup or odor problems on the street.
Report a problem with a streetlight
Report streetlights that are in need of repair or request new streetlights and light shields
Report a damaged or fallen tree
Report problems with trees that are an urgent safety concern
Report illegal color curb painting
Report colored curbs that do not have a SFMTA logo, this indicates that they are illegally painted
Report a blocked pedestrian walkway or sidewalk
Request to remove an object that is blocking a walkway or sidewalk.
Transportation signs, signals, and markings
Report a broken or malfunctioning traffic signal
Report a problem with a traffic signal or pedestrian signal light
Report an issue with a parking or traffic sign
Report a speed limit, permit parking, street name, street cleaning, stop sign or other sign in need of repair.
Request new street markings
Request new crosswalk, bicycle lane, turn lane, bus lane, or other street markings.
Request a new accessible pedestrian signal
Request installation of a new accessible pedestrian signal (APS) at an intersection
Report a problem with a streetlight
Report streetlights that are in need of repair or request new streetlights and light shields
Report illegal color curb painting
Report colored curbs that do not have a SFMTA logo, this indicates that they are illegally painted
Bicycle and scooter concerns
Report a bikeshare parking issue
Report Baywheels bikeshare bicycles that are improperly parked, blocking a sidewalk, or abandoned.
Report an abandoned bicycle
Report a privately owned bicycle that's suspected to be dumped or improperly left on a city street or sidewalk
Report unsafe scooter riding
Report improper operation and unsafe riding of Lime and Spin scooter share scooters
Building and property maintenance
Residential building concerns
Report a residential building concern
Report building or living condition problems for residential buildings including single room occupancy (SRO) hotels.
Report water quality problems
Report issues with tap water quality including discoloration, odor, taste, or presence of particulate matter
Report low water pressure or loss of water service
Report issues with an existing water service where there is no water or low water pressure
Homelessness concerns
Report homeless encampments
Report homeless tents and other structures in San Francisco for removal
Report concerns about street crises and conditions
Request help for a person experiencing homelessness, or report concerns about street crises and conditions. We are committed to getting you to the help that is needed.
Water and sewage concerns
Report flooding, water leaks, sewer backup, or odor issues
Tell us if there are flooding, sewage backup or odor problems on the street.
Report outdoor water waste
Report wasteful water practices and usage outdoors
Report low water pressure or loss of water service
Report issues with an existing water service where there is no water or low water pressure
Report water quality problems
Report issues with tap water quality including discoloration, odor, taste, or presence of particulate matter
Other problems and complaints
Report a noise problem
Submit a noise complaint or report active noise problems that are in violation of noise regulations.
Report a violation of sidewalk or parking lane use by businesses
What to do if you see businesses not following rules for their shared space or parklet
File a consumer complaint form
Fill out a complaint form with relevant documents, receipts, or photos.
Report problems with public wireless internet access
Report issues connecting to or using public wireless internet provided by the City
Report indoors second hand smoking problems
Report a complaint about second hand smoking inside a business or in common areas of a hotel or residence
Submit a complaint about your taxi experience
Report complaints with San Francisco taxi services including no shows, accidents, overcharging, and unsafe driving
Report an unpermitted taxi cab
Report unpermitted or out of town taxi cabs that are soliciting or picking up passengers
Additional services
If you're not finding the service you need or you're not sure which service to use, give us a call. More services are available over the phone.
415-701-2311 if you are calling from outside of San Francisco
For TTY, press 7