Annual Performance Report
The Performance Program reports annual performance data for every department in the City.
The Report includes:
Annual performance data for every City department
Highlights from performance scorecards about the City's eight service areas
An online viewer that visualizes the Performance data
What we produce
Annual Reports
The Annual Performance Report provides annual performance data for each of the City's departments. The report includes more than 800 performance measures that report on the effectiveness and efficiency of departments' major goals and activities. The report includes an accompanying viewer that visualizes the data. The performance data are also included in the City's Mayor Budget Books.
Scorecards
Our Scorecards Portal provides timely information on the efficiency and effectiveness of San Francisco Government across nine highlighted service areas that are of greatest interests to the public.
Report Links
Click here to view the Annual Performance Report webpage
Click here to view the Annual Performance Report Dashboard
Click here to view the Annual Performance Report Performance Measures Table By Department
Click here to access the Annual Performance Report Performance Data
Click here to view the City's Mayor Budget Book
Program Specifics
Who we are
Who we are
The Performance Program Team in the Controller's Office works collaboratively with City departments to collect and report performance results. These performance data help evaluate the effectiveness of the full range of public services provided by the City and County of San Francisco. In short, we work with City departments to:
- Track performance data using a centralized database
- Make performance data accessible to the public
- Promote the use of data to inform decision-making
- Develop meaningful performance measures
- Support their performance management efforts
Performance metrics help
Performance metrics help
Performance data help the City and its residents make efficient, effective, and thoughtful operational and resource decisions. As such our goal is to provide citizens and policy makers with actionable information that support informed decision making.
Our authority/mandates
Our authority/mandates
In November 2003, San Francisco voters passed Proposition C. It mandated the Controller's Office to monitor the level and effectiveness of services City provided. The Program was created to achieve this objective.
How we work
How we work
The Program Team works with City departments to gather reliable and easy-to-use performance data. We partner with staff in City departments to develop monitoring plans to track, measure, and report on the effectiveness of public services. We also help departments analyze and use the data to drive operational improvements to enhance service-delivery. The information that departments generate through these reports is gathered, shared with City leadership, and made available to the public.
Past Annual Performance Reports
Past Annual Performance Reports
- Annual report on departments' performance in fiscal year 2022-2023
- Annual report on departments' performance in fiscal year 2021-2022
- Annual report on departments' performance in fiscal year 2020-2021
- Annual report on departments' performance in fiscal year 2018-2019
- Annual report on departments' performance in fiscal year 2017-2018
- Annual report on departments' performance in fiscal year 2016-2017
- Annual report on departments' performance in fiscal year 2015-2016
- Annual report on departments' performance in fiscal year 2014-2015
- Annual report on departments' performance in fiscal year 2013-2014
- Annual report on departments' performance in fiscal year 2012-2013
- Annual report on departments' performance in fiscal year 2011-2012
- Annual report on departments' performance in fiscal year 2010-2011
- Annual report on departments' performance in fiscal year 2009-2010
- Annual report on departments' performance in fiscal year 2008-2009
- Annual report on departments' performance in fiscal year 2007-2008
- Annual report on departments' performance in fiscal year 2006-2007
- Annual report on departments' performance in fiscal year 2005-2006
- Annual report on departments' performance in fiscal year 2004-2005
- Annual report on departments' performance in fiscal year 2003-2004
- Annual report on departments' performance in fiscal year 2002-2003
Learn more about our purpose, functions, and authority.
About
The Performance Management Program Team:
- Project Manager - Sherman Luk
- Performance Analysts - Ketan Hazari, Kai Matsumoto-Hines, Ivy Huwald, and Kevin Lo
Email: performance.con@sfgov.org