San Francisco is committed to providing residents with fair access to City services. This includes residents with limited English skills.
San Francisco's Language Access Ordinance (LAO) ensures the City provides fair language access. It is the strongest local language law in the nation.
The LAO makes sure that:
- All City departments that serve the public provide fair language access
- Residents have a way to report departments that don't follow the law
- Departments can self-report that they are following the law
The Office of Civic Engagement and Immigrant Affairs (OCEIA) oversees LAO compliance. Our goal is to better serve San Francisco residents with limited English.
File a complaint if you could not get adequate translation or interpretation in your native language.
Members of the public are invited to make public comment at Immigrant Rights Commission meetings.
Language Access Ordinance
Read the full Language Access Ordinance (LAO).
The annual Language Access Compliance Summary Report evaluates City departments’ compliance and progress with the City’s Language Access Ordinance (LAO). This year’s report covers Fiscal Year 2019-2020 (from July 1, 2019 to June 30, 2020).
This year’s report covers Fiscal Year 2018-2019 (from July 1, 2018 to June 30, 2019).
This year's report covers Fiscal Year 2017-2018 (from July 1, 2017 - June 30, 2018).