What to do
1) Before requesting access to SFDPH CareLink
- Check with your system vendor or IT department to see if you can get what you need pulled into your organization’s EHR. It is always easier to work within your own system than to login to a different system.
- Learn more about integration with your electronic medical record.
- To qualify for SFDPH CareLink, external organizations must have a system access agreement in place with DPH.
- Learn more about data sharing at DPH.
2) New CareLink site access
- A site represents your workplace and must exist before you can add user accounts (office, nursing home, Program, etc.).
3) Add a new CareLink user
- If someone at your workplace already has access, your workplace has a CareLink site. If you aren’t sure, check the list attached below:
- Each CareLink site has at least one designated CareLink Site Administrator to coordinate and manage the site’s access to CareLink and be the first point of contact for any staff questions/problems. If your workplace has a CareLink Site, ask your site's CareLink Site Administrator to arrange access for you (if not, see step 2).
Special cases
DPH and BHS managed departments, clinics and programs
DPH and BHS managed departments, clinics and programs
Request a new CareLink site for DPH workforce*
Add a new workforce* member to an existing CareLink site
* Workforce, as defined by HIPAA:
Workforce means employees, volunteers, trainees, and other persons whose conduct, in the performance of work for a covered entity or business associate, is under the direct control of such covered entity or business associate, whether or not they are paid by the covered entity or business associate.
Source: eCFR :: 45 CFR Part 160 -- General Administrative Requirements, Subpart A - General Provisions, 160.103
Request for Information
Request for Information
If you need specific medical records for a specific patient, go to:
Get help
SFDPH CareLink Team (Access)
SFDPH HIM (ROI)
SFDPH Helpdesk (Technical)
Last updated October 31, 2024