SERVICE

Report a noise problem

Submit a noise complaint or report active noise problems that are in violation of noise regulations.

What to know

Response time

Varies. Depending on the type of noise, reports are collected for data and analysis purposes and may not be actioned. 

Noise Regulation

Noise Regulations allow for human and animal created noises during the day unless:

  • They become unreasonable
  • They occur between 10 pm to 7 am

What to do

Call non-emergency safety at 415-553-0123 for active, in progress noise issues that are in violation of the noise ordinance​​​​​​.

If you have an ongoing and persistent noise problem between neighbors or businesses, contact Community Boards.

1. Fill out a form for specific types of noise issues

Use this form to report noise complaints related to:

  • Mechanical equipment fixed on buildings, such as heating, ventilation, and air conditioning (HVAC) systems
  • Construction on private property
  • Construction on public property
  • Delivery or service trucks
  • Establishments with live entertainment
  • Garbage or recycling collection
  • Large event venues
  • Mobile food facilities
  • Traffic
  • Tour buses

We will need:

  • The location
  • Nature of request
  • Description

Include a detailed description of the noise and location of the noise to assist with investigation.

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online or on the SF311 mobile app

Expected response time

Response time listed in business days.

  • Mechanical equipment fixed on buildings: 10 days
  • Construction on private property: 3 days
  • Construction on public property: 5 days
  • Delivery or service trucks: 5 days
  • Establishments with live entertainment: 5 days
  • Garbage or recycling collection: 10 days
  • Large event venues: 5 days
  • Mobile food facilities: 10 days
  • Traffic: 5 days
  • Tour buses: 5 days
  • Other: varies

Special cases

Construction on Treasure Island or Yerba Buena Island

Contact TIDA for noise concerns on the islands. Note that emergency work for safety reasons is an exception for all construction noises.

Golden Gate National Recreation Area

Call National Park Police Non-Emergency at 415-561-5505, available 24 hours a day, if the noise problem is in progress and within a Golden Gate National Recreation Area location:

  • Baker Beach
  • China Beach
  • Cliff House
  • Crissy Field
  • Fort Funston
  • Fort Mason
  • Fort Point
  • Lands End
  • Ocean Beach
  • Presidio

Neighbors in a multi-tenant building

Persistent noise issues within a multi-tenant building may be the responsibility of the Landlord. Learn more about these types of noise issues from the San Francisco Rent Board. 

Salesforce Transit Center

Call 415-597-5000 to report noise issues within the Salesforce Transit Center

Colleges and universities

City College of San Francisco (CCSF)

For noise issues within the CCSF campus, call 415-239-3200.

San Francisco State University (SFSU)

For noise issues within or next to the SFSU campus, call 415-338-7200.

University of California San Francisco (UCSF)

For noise issues within the UCSF campus, call campus police:

  • Mission Bay Station, 600 16th Street, 415-514-4043
  • Mission Center Station, 1855 Folsom Street, 415-476-8871
  • Parnassus Station, 500 Parnassus Avenue, 415-476-1414

University of San Francisco (USF)

For noise issues within the USF campus, Call 415-422-4222.

Transportation

Airport

For noise issues with SFO, call

  • 6-2323 from courtesy phones inside the Airport
  • 650-821-7111 from outside the Airport
  • Or email sfocop@flysfo.com

BART

For noise issues inside a BART Station or train:

  • Use the courtesy phone inside station
  • BART Police Communications Center at 510-464-7000
  • BART San Francisco Patrol at 510-464-7075

For noise issues outside the BART station (plaza, entrance and exit areas, pavement above) call 415-553-0123, 24 hours a day.

Caltrain

  • For noise issues inside a Caltrains Station or train, call 1-800-660-4287
  • For noise issues outside the Caltrains station (plaza, entrance and exit areas, pavement above) call 415-553-0123, 24 hours a day.

Helicopters and airplanes

To report noise issues from aircraft landing or departing from San Francisco Airport (SFO):

  • Call 1-877-206-8290. There is a 2 minute recording on how to file a complaint.  You can also send an e-mail complaint to: sfo.noise@flysfo.com

For helicopter and airplane noise not associated with an airport:

  • Contact the Federal Aviation Administration (FAA) Flight Standards District Office at 510-748-0122.

Muni

For any complaint, including noise, involving a MUNI bus, train, employee, operation yard or depot, submit your feedback to MUNI

Other ways to report

Call 311 to make a report

415-701-2311 if calling from outside San Francisco

For TTY, press 7

Use our Mobile App

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app.

Get help

Phone

311
415-701-2311 if you are calling from outside of San Francisco For TTY, press 7