About Americans with Disabilities Act (ADA)
The ADA is a civil rights law that protects people with different types of disabilities.
It protects them from discrimination in all aspects of social life.
It requires the state and local government make all programs accessible and usable to people with disabilities.
Important rights about ADA
If you have a disability, you should know your rights about ADA.
1. You should not be denied entry to City programs, benefits, activities or services, because of a disability.
2. City agencies must communicate with you in a way that is as effective as communication with others.
This may require providing services such as:
Large print or braille
ASL interpreters or captioning
Teletype (TTY) or the California Relay Service (by dialing 7-1-1)
3. City agencies must provide an equal opportunity for you.
Help you fill out forms
Explain materials or procedures in simpler language
Get you an appointment so you do not have to wait in a long line or in a crowded and noisy room
Allow you to apply for services over the phone instead of coming into the office
4. Public service areas must be accessible to you, including:
- Public telephones
- Drinking fountains
If your rights are violated
You should file an ADA complaint if you think your rights are violated. We will respond to your complaint in 30 business days.
We want to make sure all San Franciscans enjoy equal rights, equal opportunity, and freedom from illegal discrimination under disability rights laws.