The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement program. We engage, inform and assist community members in San Francisco. CAP also provides a visible, non-law enforcement safety presence in several neighborhoods.
Community Ambassador Trainees are hired through JobsNOW, a program of the San Francisco Human Services Agency.
Community Ambassadors work in diverse neighborhoods to promote safety and connect people to services. We help San Franciscans that are low-income, experiencing homelessness, speak a language other than English, older adults, and more.
Community Ambassadors work in teams to:
- Provide safety escorts: Residents can request a safety escort in neighborhoods where we work
- Report emergencies: We contact medical and emergency services for community members in crisis
- Report hazards: We call SF 311 and City departments about safety hazards, street cleanliness, graffiti and other issues
- Conduct wellness checks: We check on individuals in public spaces
- Provide referrals: We link community members to available social services
- Conduct outreach: We educate and inform the public about City services and programs
No prior experience is required for Community Ambassador Trainees.
You qualify if you:
- Live in San Francisco
- Receive public benefits like CalWORKs, CalFresh, Medi-Cal, cash assistance, or are a former foster youth.
- Can work up to 32 hours, Monday to Friday, including some evenings
- Have a strong interest in working with the public and vulnerable populations
- Ability to read, write and speak English
- Effective communication skills
- Can role model positive behaviors
- Can follow instructions and program procedures well
Preferred skills or experience:
- You are bilingual and have experience working with limited English proficient communities
You will also need to:
- Do a background check
- Provide proof of your COVID-19 vaccination status
Learn more about the application process to become a Community Ambassador Trainee.