Mga Pamantayan sa Kalye at Sidewalk Taunang Ulat sa Taon ng Piskal 2024

Mga Pangunahing Natuklasan

The following report details results from Street and Sidewalk Maintenance Standards, which are objective evaluations of the cleanliness and condition of San Francisco’s streets and sidewalks. The City Charter requires the Controller’s Office (CON) to develop and evaluate these maintenance standards and report out on the City’s condition under the standards. The current standards were developed by CON in 2018 with input from the San Francisco Department of Public Works (Public Works), and evaluate litter, dumping, graffiti, feces, as well as other health hazards and sidewalk issues. 

This report covers the results of over 2,600 in-person evaluations over twelve months of data collection between July 2023 and June 2024, as well as comparing results to those in prior years. The report begins with a discussion of key findings from high-salience cleanliness issues, then compares findings in neighborhoods across the city. This is followed with additional detailed analysis of the standards. The last section of the report compares results from 311 service requests to CON’s evaluations of the Street and Sidewalk Maintenance Standards. 

The table below shows the main results of evaluations of the standards and the following section provides additional analysis. For more detailed information on the Maintenance Standards and data collection see the program Reference Manual and Appendices. For citywide and neighborhood dashboards visit the Street and Sidewalk Maintenance Standards dashboards. 

Results for high salience standards categories and changes from previous period

Sidewalk litter citywide decreased slightly from the prior year

Sidewalk litter decreased slightly citywide between January-June 2023 and July 2023-June 2024, but levels increased some in the last six months of that period. On the five-point scale used to measure litter, average sidewalk litter levels remain between a “few traces of litter” (Litter level = 2) to “More than a few traces” (Litter level = 3). The visual below shows this stability over time. 

Most evaluated sidewalk segments have some litter. It’s rarer to see a sidewalk either completely free of litter or with significant accumulation. This trend holds true over time and across neighborhoods. 

Average na antas ng magkalat sa bangketa sa buong lungsod 2022-2024

Ang mga basura sa kalye ay sumunod sa parehong pattern ng mga basura sa bangketa
Tinutukoy ng mga pamantayan ang mga basura sa mga kalye sa parehong format ng mga basura sa bangketa. Ang mga uso sa mga basura sa kalye ay katulad ng mga uso sa sidewalk. Bahagyang mas mababa ang mga antas ng magkalat sa kalye sa karaniwan na makatuwiran kung ang mga naglalakad ay gumugugol ng mas maraming oras sa mga bangketa, at ang mga basura sa kalye ay malamang na nahuhulog sa mga sasakyan o napadpad mula sa ibang mga lugar. Sa pagitan ng Hulyo 2023-Hunyo 2024, ang mga basura sa kalye ay may average na 2.40, bumaba mula sa 2.61 noong nakaraang panahon.

Ang paglalaglag ay hindi nagbago nang malaki sa buong lungsod
Tinukoy ng mga pamantayan ang pagtatapon bilang ang bilang ng mga bagay na mas malaki kaysa sa mga basurang naroroon sa isang nasuri na ruta. Sa buong lungsod, nanatiling medyo stable ang dumping sa panahon ng pangongolekta ng data, na may pagbaba sa pagitan ng Enero-Disyembre 2022 at Enero-Hunyo 2023. Sa pagitan ng Hulyo 2023-Hunyo 2024, 27 porsiyento ng mga ruta ang nagkaroon ng hindi bababa sa isang itinapon na item, karamihan ay hindi nagbabago mula sa mga antas sa pagitan ng Enero-Hunyo 2023 (29 porsiyento).

Porsiyento ng mga rutang may dumping sa buong lungsod, 2022-2024

Nag-iba-iba ang graffiti sa loob ng mga panahon ngunit stable ito sa paglipas ng panahon
Kasama sa Graffiti ang teksto, mga simbolo, at mga larawang minarkahan sa mga gusali, bangketa, pavement ng kalye, mga puno, at iba pang mga lugar na nakikita ng publiko. Nananatiling mataas ang posibilidad na makakita ng ilang graffiti sa isang kalye ng lungsod o bangketa. Sa pagitan ng Hulyo 2023-Hunyo 2024, 86 porsiyento ng mga nasuri na ruta ay may graffiti, na may naobserbahang average na 18 pagkakataon ng graffiti sa mga nasuri na ruta sa buong lungsod. Ang average ay pareho sa pagitan ng Enero-Hunyo 2023, bahagyang bumaba mula 20 sa pagitan ng Enero-Disyembre 2022.

Average na bilang ng graffiti bawat ruta na sinusuri sa buong lungsod 2022-2024

Tumaas ang antas ng dumi mula Enero-Hunyo 2023 hanggang Hulyo 2023-Hunyo 2024
Ang mga pamantayan ay nagbibilang ng mga pagkakataon ng dumi sa isang nasuri na ruta at ang mga iniulat na hakbang ay kinabibilangan ng parehong porsyento ng mga ruta na may hindi bababa sa isang pagkakataon ng dumi, at mga antas ng dumi—ang average na bilang ng mga pagkakataon ng dumi sa isang ruta.
Nanatiling mataas ang antas ng dumi sa pagitan ng Hulyo 2023-Hunyo 2024; 30 porsiyento ng mga rutang sinusuri ay may mga dumi. Bumaba ang dumi mula Enero-Disyembre 2022 hanggang Enero-Hunyo 2023, ngunit ang average na naobserbahang mga pagkakataon ay tumaas nang husto sa pagitan ng Hulyo 2023-Disyembre 2023. Malaki ang pagkakaiba ng mga antas ng dumi sa pagitan ng Hulyo 2023-Hunyo 2024, ngunit ang average sa buong lungsod sa panahong iyon ay nanatiling mas mataas kaysa sa mga naunang panahon . Ito ay totoo kapwa para sa porsyento ng mga ruta na may hindi bababa sa isang pagkakataon ng mga dumi at para sa mga karaniwang antas ng dumi.

Percent of routes with feces citywide 2022-2024

Neighborhood Findings
The following section details major trends across neighborhoods between July 2023-June 2024 and looks back at any changes over time. During this period of data collection, the number of evaluations increased and the sampling method changed to improve reliability of reporting at the neighborhood level (see Appendix 2 for more detail). For more detailed neighborhood maps visit the Street and Sidewalk Maintenance Standards dashboards.  

Neighborhood trends between July 2023-June 2024

Between July 2023-June 2024 West of Twin Peaks and Noe Valley/Glen Park/Twin Peaks generally showed the least cleanliness issues while the Mission and the Tenderloin showed the most.

Mga kapitbahayan na may pinakamataas at pinakamababang halaga para sa mga basura, graffiti, dumi, at pagtatapon, Hulyo 2023-Hunyo 2024

Ang mga kapitbahayan sa timog ng lungsod at downtown ang may pinakamaraming basura sa pagitan ng Hulyo 2023-Hunyo 2024.

• Ang Tenderloin, the Mission, at Bayview Hunters Point ay may pinakamataas na antas ng basura sa kalye at sidewalk kumpara sa iba pang mga kapitbahayan sa pagitan ng Hulyo 2023-Hunyo 2024. Ito lang ang tatlong kapitbahayan na umabot sa average na rating ng basura sa sidewalk na "Higit sa ilang bakas" (Antas ng magkalat = 3).
• Ang Kanluran ng Twin Peaks at Noe Valley/Glen Park/Twin Peaks ay may pinakamababang dami ng magkalat sa kalye sa pagitan ng Hulyo 2023-Hunyo 2024 (2.0 na rating) at ang pinakamababang bilang ng mga basura sa bangketa (2.1 na rating) sa lungsod, na sinundan ng malapit ng Castro /Upper Market at Chinatown (2.2 rating). 
  

Average na antas ng magkalat sa kalye ayon sa kapitbahayan, Hul 2023-Hunyo 2024

Average na antas ng magkalat sa sidewalk ayon sa kapitbahayan, Hul 2023-Hun 2024

Ang mga kapitbahayan na may pinakamaraming basura sa kalye at bangketa sa pangkalahatan ay may pinakamaraming isyu sa kalinisan sa iba pang mga kategorya.

• Ang South of Market ay may pinakamataas na average na bilang ng dumi sa bawat ruta sa 2.18 na pagkakataon ng dumi sa bawat ruta, na sinusundan ng malapitan ng Tenderloin sa 1.91 na pagkakataon ng graffiti bawat ruta. Ang Chinatown ay may pinakamababang porsyento ng mga rutang may dumi sa 15 porsiyento ng mga rutang naglalaman ng dumi, na sinundan malapit ng Noe Valley/Glen Park/Twin Peaks at West ng Twin Peaks sa 16 porsiyento at 17 porsiyento ayon sa pagkakabanggit.
• Ang Misyon ay may pinakamataas na porsyento ng paglalaglag na naroroon sa mga nasuri na ruta, na may 56 porsyento ng mga nasuri na ruta na naglalaman ng hindi bababa sa isang malaki, itinapon na item. Ang Kanluran ng Twin Peaks ay may pinakamababang porsyento ng paglalaglag sa mga nasuri na ruta sa walong porsyento.
• Ang Mission at ang Tenderloin ay may pinakamataas na average na bilang ng graffiti sa 79 at 71 na pagkakataon ng graffiti bawat ruta, ayon sa pagkakabanggit. Ang South of Market ay may ikatlong pinakamataas na average na bilang ng graffiti sa 59 na pagkakataon ng graffiti bawat ruta. Nasa Kanluran ng Twin Peaks ang may pinakamababang average na bilang ng graffiti sa tatlong pagkakataon ng graffiti bawat ruta.
  

Porsiyento ng mga rutang may dumping ayon sa kapitbahayan, Hul 2023-Hunyo 2024

Average na bilang ng graffiti bawat ruta ayon sa kapitbahayan, Hul 2023-Hunyo 2024

Mga Uso sa Kapitbahayan sa Paglipas ng Panahon

Ang mga trend sa antas ng kapitbahayan ay karaniwang tumutugma sa mga uso sa buong lungsod sa karamihan ng mga lugar ng isyu.

Porsiyento ng mga rutang may dumi ayon sa kapitbahayan, Ene 2022-Hun 2024

• Ang porsyento ng mga nasuri na ruta na may hindi bababa sa isang pagkakataon ng dumi ay tumaas nang malaki sa ilang kapitbahayan, tumaas ng 30 porsyentong puntos o higit pa mula Enero 2023-Hunyo 2023 hanggang Hulyo 2023-Hunyo 2024 sa Timog ng Market, ang Castro/Upper Market, Portola/ Visitacion Valley, at Bayview Hunters Point na mga kapitbahayan. Tandaan na ang Timog ng Market ay may mas maliit na bilang ng mga pagsusuri sa unang dalawang panahon (18 mga ruta ang nasuri).
  
• Tinutukoy ng mga pamantayan sa pagpapanatili ang mga sagabal sa pag-alis ng bangketa kung saan ang bangketa ay walang madadaanang espasyo na hindi bababa sa apat na talampakan ang lapad at walong talampakan ang taas. Kinukuha ng mga pagsusuri ang anumang oras na mayroong kahit isang nakaharang na lugar sa isang ruta. Bumaba ang mga isyu sa clearance ng sidewalk sa bawat kapitbahayan sa average na 30 percentage points mula Enero 2023-Hunyo 2023 hanggang Hulyo 2023-Hunyo 2024. Dati, tumaas ang mga isyu sa sidewalk clearance sa bawat kapitbahayan sa average na 21 percentage points mula Enero-Disyembre 2022) hanggang Enero 2023-Hunyo 2023. Sa karamihan ng mga kapitbahayan, ang mga isyu sa sidewalk clearance ay nasa pinakamababa sa pagitan ng Hulyo 2023-Hunyo 2024 kumpara sa parehong nakaraang mga panahon.
  

Neighborhoods with a significant decrease in percent of routes with broken glass present, Jan 2022-Jun 2024

The percent of evaluated routes containing broken glass decreased in most neighborhoods, decreasing by 30 percentage points or more from January 2023-June 2023 to July 2023-June 2024 in the Castro/Upper Market, Hayes Valley/Haight Ashbury, and the Marina neighborhoods. 

Dumping and graffiti trends varied the most from neighborhood to neighborhood.

• Nanatiling matatag ang paglalaglag sa karamihan ng mga kapitbahayan ngunit maraming mga kapitbahayan ang nakakita ng mas maraming pagkakaiba-iba kumpara sa mga nakaraang panahon. Ang lugar ng Oceanview/Merced/Ingleside at Lakeshore ay may pinakamataas na pagtaas sa porsyento ng mga nasuri na rutang naglalaman ng dumping, mula walong porsyento sa pagitan ng Enero-Hunyo 2023 hanggang 31 porsyento sa pagitan ng Hulyo 2023-Hunyo 2024. Ang Castro/Upper Market ay may pinakamataas na pagbaba sa porsyento ng sinusuri ang mga rutang naglalaman ng dumping, mula 47 porsiyento sa pagitan ng Enero-Hunyo 2023 hanggang 27 porsiyento sa pagitan ng Hulyo 2023-Hunyo 2024.

Porsiyento ng mga ruta na may naroroon na pagtatapon, mga kapitbahayan na may higit sa 10 porsyentong puntos ay nagbabago sa huling panahon

• Tumaas ang graffiti sa kalahati ng mga kapitbahayan at bumaba sa kabilang kalahati. Ang pinakamahalagang pagbaba sa mga bilang ng graffiti ay nangyari sa Mission at the Tenderloin. Ang pinakamahalagang pagtaas sa bilang ng graffiti ay nangyari sa South of Market at sa Outer Mission. Pakitandaan na ang Tenderloin ay may mas maliit na bilang ng mga pagsusuri sa unang dalawang panahon (10 ruta ang nasuri). 
  

Average na bilang ng graffiti bawat ruta ayon sa kapitbahayan

Mga Karagdagang Natuklasan

The following section contains more detailed findings on standards, including those addressed in the Key Findings section and on some additional standards like sidewalk clearance, broken glass, pavement condition, and other health hazards. 

In some places there is context added from an additional small-scale study performed in 2024. The purpose and details of the study are below, and relevant findings are added in yellow boxes throughout this section.

Maintenance of Cleanliness Study 
From January-June 2024, the Controller’s Office collaborated with Public Works to conduct the Maintenance of Cleanliness Study, an exploratory analysis of one of its street and sidewalk cleaning programs, CleanCorridorsSF, which focuses on deep, comprehensive cleaning of busy commercial corridors. This analysis focused on how long streets and sidewalks stay clean after cleaning, a resource concern for the department. The purpose of the study was to provide Public Works with focused data and analysis that could be useful for operations and internal decision-making, not a program evaluation. 

Key analysis questions included:

• Naaapektuhan ba ng mga serbisyo ng malalim na paglilinis ang kalinisan ng mga kasamang kalye at bangketa sa maikling panahon? 
• Gaano katagal ang mga pagpapabuti sa kalinisan?

Upang matugunan ang mga tanong na ito, sinuri ng pangkat ng pagsusuri ang data na nakolekta mula sa limang lokasyon ng CleanCorridorsSF sa iba't ibang mga kapitbahayan. Ang pag-aaral ay nangolekta ng data sa araw bago maglinis, ilang oras pagkatapos ng paglilinis, araw pagkatapos ng paglilinis, at isang linggo pagkatapos ng paglilinis sa mga sumusunod na lokasyon:

• Columbus mula Washington hanggang Lombard sa North Beach
• Ika-24 mula Valencia hanggang Potrero sa Misyon
• Haight mula Divisadero hanggang Laguna sa Haight Ashbury
• Ika-16 mula Noe hanggang Guerrero at Simbahan at Sanchez mula Market hanggang ika-17 sa Upper Market
• Misyon mula Geneva hanggang Sickles sa Excelsior 

Isinasama namin ang mga paunang natuklasan mula sa pag-aaral sa mga dilaw na kahon sa buong seksyong ito ng ulat kung saan nagbibigay ang mga ito ng kapaki-pakinabang na konteksto sa mga pangunahing resulta ng pagsusuri. 

Pagpapanatili ng Kalinisan Pag-aaral ng Litter Findings
Ang mga natuklasan mula sa maliit na pag-aaral na ito ay maaaring magpatunay sa kahirapan sa pagpapababa ng mga antas ng basura sa mga lansangan at bangketa ng Lungsod.
Kahit na pagkatapos ng komprehensibong paglilinis sa mga natatanging kapitbahayan, ang mga resulta ay halo-halong:
Bumaba ang mga basura sa bangketa sa karamihan ng mga koridor kasunod ng paglilinis, maliban sa Haight Street.
Ang mga basura sa bangketa ay hindi bumalik sa mga unang antas, kahit isang linggo mamaya, sa Mission St at 16th/Church/Sanchez corridors.
Ang mga basura sa kalye ay bumalik sa paunang rating isang araw pagkatapos ng paglilinis sa koridor ng Columbus Ave.
Bumalik din sa unang rating ang mga basura sa kalye isang linggo pagkatapos maglinis sa 24th St corridor. 

Additional Litter Findings

Over half of evaluated routes between July 2023-June 2024 had only “a few traces” of litter. 

Because we measure litter on routes on a five-point scale, providing only average levels doesn’t show the full range of resident experience. 
Sidewalks with either very significant litter or zero litter might be very high salience for a resident but they are rare across the city. The percent of sidewalks with accumulated litter remained the same in the two most recent periods of data collection. Decreases in routes with more than a few traces of litter and increases in the level just below drove improvements in litter between July 2023-June 2024. As shown in the picture above, sidewalks rated between a two and a three might look something like this, with more than a few traces of litter, but no accumulation.

The image on the left shows litter level 2 "a few traces". The image on the right shows litter level 3 "more than a few traces". Note that the green color coding indicates sidewalk litter. 

The graphic below shows the distribution of sidewalk litter and how it changed over the three data collection periods in 2022 and 2024.

Distribution of sidewalk litter levels citywide, 2022-2024

Graffiti
Graffiti levels on all property remained stable citywide.
In general, the City is responsible for removing graffiti from City property.  Residents, business owners or building owners are responsible for graffiti on their properties, while other entities (such as BART or PG&E) are responsible for maintaining their properties. The standards separate graffiti on these three locations into separate measures, as well as capturing total graffiti across all property types.

Average counts of graffiti by property type per route evaluated citywide, 2022-2024

Average instances of graffiti observed on City property remained the same between July 2023-June 2024 after decreasing slightly between January-December 2022 and January-June 2023. Graffiti on the other two types of property remained the same across all three periods of evaluations. 

Pagpapanatili ng Kalinisan Pag-aaral ng Mga Natuklasan sa Graffiti

• Bumaba ang graffiti sa ari-arian na pag-aari ng lungsod sa lahat ng corridors na nasuri (18 porsiyento – 49 porsiyentong pagbaba).
• Sa tatlo sa limang corridors na nasuri, ang graffiti ay hindi bumalik sa mga bilang ng pre-cleaning kahit isang linggo mamaya.
• Ang graffiti sa pribadong ari-arian ay higit na hindi naapektuhan ng mga paglilinis ng CleanCorridors, kahit na karamihan sa mga nililinis na koridor ay karapat-dapat para sa Public Works' Graffiti Abatement Opt-in Program .
• Ang mga pagbawas sa pribadong graffiti sa araw/linggo kasunod ng mga paglilinis ng malinis na koridor ay maaaring maiugnay sa iba pang pagsisikap sa paglilinis, gaya ng paglilinis ng Community Benefit District. 
  

Percent of routes with at least one instance of offensive graffiti citywide, 2022-2024

The standards also define the presence of graffiti containing offensive language on a route. The proportion of routes with offensive graffiti was very low in the first two periods of data collection but spiked over the last year.

Dumping

Very large dumped items or grouped trash bags are rarely observed.
Because dumping is a major citywide and neighborhood concern and requires considerable resources both by the City and by Recology to remove, the standards were modified to capture more nuanced information. Removing larger items sometimes requires special equipment and teams from Public Works. To see how common it was for larger items to be dumped, the Controller’s Office included a question about the size of dumped items. It was rare for items larger than eight feet in diameter to be found on the street or sidewalk. Larger items appeared on about one percent of evaluated routes.

To better distinguish between trash bags that may have been intended for scheduled pick-ups and cleaning efforts and illegal dumping, we added a question to identify grouped trash bags. Evaluators observed these grouped bags on less than one percent of routes. 

Pagpapanatili ng Kalinisan sa Pag-aaral ng Dumping Findings
Sa mga koridor na may makabuluhang pagtatapon (Columbus Avenue at Haight Street), ang malalaking, inabandunang mga bagay ay bumaba pagkatapos ng paglilinis.
Sa Haight Street, tumagal ng isang linggo para sa malalaki at inabandunang mga bilang ng item upang bumalik sa mga numero bago ang paglilinis.
Sa Columbus Avenue, ang malalaking, inabandunang mga bagay ay hindi bumalik sa mga bilang ng pre-cleaning kahit isang linggo mamaya.

Sidewalk Clearance

Sidewalk clearance issues increased over the first two periods of data collection and dropped rapidly and remained stable between July 2023-June 2024. 
The standards define sidewalk clearance obstructions when the sidewalk is blocked either by temporary objects like a fallen tree branch or an improperly parked scooter or by permanent objects such as utility boxes. Sidewalk clearance is obstructed if it is reduced to less than four feet wide and eight feet tall at any point for any reason. Obstructions to the sidewalk can impede safe passage for pedestrians and people with disabilities. 

Sidewalk clearance obstructions increased steadily over the 18 months between January 2022 and June 2023 before dropping sharply in the last period. The percent of routes with sidewalk clearance issues dropped by over 30 percentage points between January-June 2023 and July 2023-June 2024. Between July 2023-June 2024, 16 percent of sidewalks were obstructed. 

Percent of routes with sidewalk clearance issues citywide, 2022-2024

These changes do not appear to be caused by seasonality. Since sidewalk clearance issues may be caused by items like downed branches or trees, we might expect clearance issues to be cyclical over a year, but we saw a steady increase for a year and a half and then a sharp drop. We did observe the highest rate of clearance issues during the winter and spring of 2023, which were marked by a series of severe winter storms with heavy rainfall and strong winds. Over that period, 21 percent of issues were identified as some type of tree, shrub, or other greenery, more than twice as high as during other times. 

Top reasons for sidewalk clearance obstructions over time
Construction-related obstructions have been the most common reasons for sidewalk clearance issues across time periods. From January 2022 to June 2023, construction obstructions increased by 23 percentage points-rising from 21 percent of obstruction issues in January-December 2022 to 43 percent in January-June 2023. The rate of construction issues blocking sidewalks decreased by 34 percentage points, down to 10 percent between July 2023 and June 2024. 

Trees, shrubs, or other greenery are the second most common obstruction issue. The percent of evaluated routes observed with greenery obstructions increased by 20 percentage points from January-December 2022 to January-June 2023, up from 18 percent to 37 percent. Between July 2023-June 2024, these obstructions decreased 34 percentage points and trees and other greenery comprised only three percent of sidewalk clearance issues citywide over that time period. This finding supports the trends noted above with the severe storms in the winter and spring of 2023. 

Following trees, mobile objects like scooters, bicycles, and carts are the third most common reason for sidewalk clearance issues. Compared to construction and trees and other greenery, there is less variation in this category across time.  

Broken Glass
The Street and Sidewalk Maintenance Standards define a five-point scale measuring the distribution of broken glass on a route. Measuring the distribution of glass helps distinguish areas with a high concentration, like a broken car window or bottle from a section of street or sidewalk with a small scattering of glass.

• Ang mga antas ng basag na salamin ay may average na 1.50 sa pagitan ng Hulyo 2023-Hunyo 2024, pababa mula sa naunang dalawang yugto, (2.01 noong Enero-Hunyo 2023 at 1.89 noong Enero-Disyembre 2022, ayon sa pagkakabanggit). 
• Mahigit sa kalahati ng mga nasuri na ruta ay walang basag na salamin at higit sa 70 porsiyento ng mga antas ng pamamahagi ng salamin ay "Wala" o "Ilang bakas" sa bawat panahon.
• Sa pagitan ng Enero 2022 at Hunyo 2023, 15 hanggang 20 porsiyento ng mga nasuri na ruta ay may ilang konsentrasyon ng salamin (mga potensyal na basag na bote o bintana ng kotse). Bumaba ito sa siyam na porsyento sa pagitan ng Hulyo 2023-Hunyo 2024. 
  

Glass distribution levels citywide, 2022-2024

Health Hazards
In addition to counting instances of feces, the standards define other health hazards, capturing a count of syringes, dead animals, and used condoms. 

Syringes remain very rare across time periods. Less than one percent of routes had syringes in the first period of data collection and observations have decreased since. We observed syringes on 0.5 percent of routes between July 2023-June 2024. 

Used condoms and dead animals are also extremely rare on observed routes.

Continuing high average feces levels are described in Key Findings. Challenges in lowering feces levels were observed in the Maintenance of Cleanliness Study as well. 

Pagpapanatili ng Kalinisan Mga Natuklasan sa Dumi
Kahit na pagkatapos ng malalim na paglilinis, ang pagpapababa ng mga antas ng dumi ay nananatiling mahirap:
Ang mga antas ng dumi ay nanatiling halos hindi nagbabago nang direkta pagkatapos ng paglilinis sa apat sa limang mga site ng CleanCorridor.
Direktang bumaba ang mga dumi pagkatapos maglinis lamang sa koridor ng Mission Street at mabilis na bumalik sa orihinal na antas.
Sa Haight Street at 16th/Church/Sanchez corridors, ang mga dumi ay nanatiling mataas sa araw ng paglilinis at bumaba sa susunod na araw, malamang na hindi nauugnay sa paglilinis ng CleanCorridors.
Posible na ang mga paglilinis ay maaaring walang epekto sa mga antas ng dumi, o ang pagtaas ay nangyari nang masyadong mabilis upang makuha ng mga pagsusuri sa parehong hapon bilang paglilinis. 

Pavement Condition

More than two thirds of routes citywide have some pavement defect in every period.
The pavement condition of the City’s sidewalks is important for ease of passage as well as the City’s broader infrastructure. Standards define sidewalk defects as missing or sunken pavement or cracks, chips, and voids, and include both those marked for repair and those not yet marked. Evaluators rate the severity of defects at each route in three categories-minor, moderate, and severe. 

Porsiyento ng mga nasuri na ruta na may anumang mga depekto sa sidewalk pavement sa buong lungsod, 2022-2024

Lumalabas ang katamtaman hanggang malubhang depekto sa pavement sa mahigit kalahati ng mga nasuri na ruta sa bawat panahon, ngunit tumaas ang porsyento ng mga nasuri na ruta na walang anumang isyu sa pavement sa pagitan ng Hulyo 2023-Hunyo 2024. Ang mga antas ng malubhang depekto sa pavement ay nag-iba-iba sa paglipas ng panahon, ngunit nanatiling mas matatag kaysa sa katamtamang mga depekto, na dumami noong Enero-Hunyo 2023. Wala kaming malinaw na ebidensya, ngunit posibleng nauugnay ito sa partikular na mahirap lagay ng panahon sa mga buwang iyon. 

Mga antas ng depekto sa sidewalk sa buong lungsod, 2022-2024

Mga Lalagyan ng Basura
Sinusukat namin ang umaapaw na mga lalagyan ng basura sa mga ruta, kabilang ang parehong mga basurahan ng Lungsod at mga sisidlan na pribado na pinapanatili tulad ng mga kung minsan ay pinamamahalaan ng Mga Distrito ng Benepisyo ng Komunidad. Sa pagitan ng Hulyo 2023-Hunyo 2024, 23 porsiyento ng mga nasuri na ruta ay mayroong kahit isang lalagyan ng basura. 

• Ang mga umaapaw na lalagyan ng basura ay bihira sa mga panahon- sa pagitan ng 0.8 hanggang 2 porsyento ng lahat ng nasuri na mga ruta.
• Sa mga rutang may lalagyan ng basura, siyam na porsyento ang may umaapaw na basurahan noong 2022. Bumaba ito sa apat at limang porsyento, ayon sa pagkakabanggit, sa susunod na dalawang yugto.

Mga Transit Shelter
Kapag may mga transit shelter sa mga nasuri na ruta, napapansin namin ang madalas na mga isyu sa kalinisan. Ang mga transit shelter ay karaniwang pinapanatili ng SFMTA sa halip na ng Public Works. 

• Ang porsyento ng mga ruta na may mga transit shelter na may mga isyu sa kalinisan ay higit sa 80 porsyento sa bawat panahon. Bahagyang bumaba ito sa pagitan ng Hulyo 2023-Hunyo 2024 hanggang 83 porsiyento, bumaba mula 87 at 89 porsiyento sa unang dalawang yugto. 
• Ang pinakakaraniwang mga isyu sa kalinisan na nakikita sa mga transit shelter ay dumi, graffiti, at mga scooter o bisikleta na hindi nakaparada nang maayos. 

Paghahambing ng Mga Pamantayan sa 311 Resident Service Requests

311 Mga Kahilingan sa Serbisyo
Ang 311 Customer Service Center ay nagbibigay ng suporta sa mga residente ng Lungsod para sa iba't ibang kahilingang hindi pang-emerhensiya—mula sa paglilinis ng kalye at bangketa hanggang sa pagpapatupad ng paradahan. Available ang mga kahilingan sa serbisyo bilang pampublikong dataset. Dahil sa laki at availability ng dataset, madalas itong ginagamit ng publiko para sa pagsasaliksik o pag-uulat at ng mga lungsod para sa mga operasyon o paggawa ng desisyon. Gayunpaman, dahil ang 311 na data ay ganap na nakabatay sa mga ulat ng residente at bisita, napapailalim ang data sa bias kung ang mga tao sa ilang partikular na kapitbahayan ay mas malamang na mag-ulat, o kung ang mga partikular na isyu ay palaging iniuulat habang ang iba ay hindi.

Several service request categories in 311 mirror issues in the Street and Sidewalk Maintenance Standards, as shown in the table here (see Appendix 6 for more detail). Although the 311 service request categories do not map exactly to the street and sidewalk standards, they are closely related and provide insight into whether and how San Francisco resident and visitor reports differ from the Controller’s Office’s randomly selected observational data. 

We examine relevant 311 service request trends over the same timeframe as standards evaluations to compare trends over time at a citywide level and across neighborhoods. For each 311 service request category we calculate an average monthly number of requests per mile of street to compare neighborhoods of different sizes. 

The graph below shows the monthly average total 311 requests related to street and sidewalk issues for each standards evaluation time period. The table shows the overall totals for these 311 requests. Monthly requests increased between January-June 2023 before decreasing slightly between July 2023-June 2024. 

311 requests for street and sidewalk related issues, monthly average totals citywide, 2022-2024

311 Requests match some but not all standards trends
Cleaning requests make up a large and increasing proportion of all street and sidewalk related requests. After street and sidewalk cleaning, dumping and graffiti requests are the next largest categories. 

To visualize these changes across service categories, we created an index value, setting January-December 2022 equal to 100, and using the monthly average values to observe changes in the later two time periods. In the visual below, we can see this increase in street and sidewalk cleaning requests, while requests for feces and dumping changed very little over time.

Proportion of cleaning requests by service category and standards time period

Index change values in average monthly 311 street and sidewalk condition service requests citywide: Street and sidewalk cleaning, Graffiti, Feces, Dumping, 2022-2024

Street and sidewalk cleaning requests have been increasing since 2022 while observed litter levels decreased slightly. 
Among the four service categories we focus on, we see the largest difference between 311 requests and citywide standards findings for street and sidewalk cleaning. Although litter levels have remained relatively stable year over year in the standards evaluations, monthly average requests for street and sidewalk cleaning increased by 59 percent from the first to second period, and decreased by less than three percent between July 2023-June 2024. Comparing the litter levels from standards evaluations, we see a slight decrease that looks quite different from the steeper, upward trend in requests.

Index change values in 311 street and sidewalk cleaning requests, and citywide standards averages for sidewalk litter and street litter, 2022-2024

The steady downward trend in requests related to large, dumped items tracks with stable trends in standards evaluations. 

Monthly average requests for large, dumped items decreased consistently over time. Monthly average dumping requests decreased at the same rate of eight percent between January-December 2022 to January-June 2023, and then from January-June 2023 to between July 2023-June 2024. Dumping in street and sidewalk standards evaluations has shown a similar, stable to slightly decreasing trend over time. 

Index change values in 311 dumping requests and citywide standards averages for dumping, 2022-2024

Graffiti requests reflect more variance in contrast to the stable trends in graffiti over time. 
311 service requests related to graffiti are more variable over time. They increased by 23 percent from January-December 2022 to January-June 2023, and decreased by 18 percent in 2024. In contrast, in the standards evaluations average instances of graffiti decreased from January-December 2022 to January-June 2023 by 12 percent and remained relatively unchanged after that. 

Index change values in 311 graffiti requests and citywide standards averages for graffiti, 2022-2024

Feces-related requests are unchanged despite rising observed human or animal waste in standards.
Service requests related to human or animal waste are much more stable over time than the frequency observed in standards evaluations. 

Index change values in 311 feces requests and citywide standards averages for feces, 2022-2024

Neighborhood findings in service requests
The following section compares trends in 311 service requests across neighborhoods to trends observed in standards evaluations between July 2023-June 2024. We use average monthly number of requests per mile of street to identify neighborhoods with high or low volumes of requests to see if relative patterns are similar to those in standards evaluations. For more detailed 311 neighborhood maps visit the 311 Service Requests by Neighborhood dashboards.

The maps below show relative severity across the city and the tables list the five neighborhoods with the most 311 requests and highest observed severity from the standards. 

• The Tenderloin and the Mission both appear in the top five neighborhoods for severity in all issue areas, and in both 311 requests and standards evaluations. 
• Other neighborhoods appear much more frequently in 311 requests than the evaluated severity of issues would predict. The grouped neighborhood of Russian Hill, Nob Hill, and North Beach appears in three of four issue areas despite low-to-average evaluated litter levels, dumping, graffiti, and feces. 
• Other neighborhoods like Chinatown, Hayes Valley and Haight Ashbury, and South of Market show up relatively frequently in one or both of the measures, suggesting that they are not perfectly aligned on all issues, but there aren’t large differences in patterns between service requests and evaluated standards. 

Street and sidewalk cleaning 

Average monthly 311 street and sidewalk cleaning requests per mile by neighborhood, Jul 2023-Jun 2024. Note that the five neighborhoods with the highest average 311 cleaning requests are labeled here.

Average sidewalk litter level by neighborhood, Jul 2023-Jun 2024. Note that the five neighborhoods with the highest average standards evaluations are labeled here.

Two out of five neighborhoods with the highest litter levels in standards evaluations, align with neighborhoods with higher monthly average requests for this issue: the Tenderloin and the Mission. 

Comparing monthly average 311 cleaning requests to average sidewalk litter levels shows that some neighborhoods with some of the most severe litter issues, like the Bayview and South of Market, are not necessarily the same as neighborhoods reporting cleanliness issues.

These 311 requests align with neighborhood-level standards evaluation findings for the Tenderloin and the Mission, which had higher street and sidewalk litter levels. However, Chinatown had relatively lower litter levels between July 2023-June 2024, closer to a value of two (a few traces of litter), suggesting residents there submit more 311 requests at a given litter level than in other neighborhoods. 

Neighborhoods with highest average 311 cleaning requests and standards evaluations, Jul 2023-Jun 2024 

Dumping
The Tenderloin ranked third for both 311 service requests and dumping levels. Although Russian Hill, Nob Hill, and North Beach has relatively lower levels of dumping present (29 percent between July 2023-June 2024) compared to the other neighborhoods shown here, it has the highest monthly average requests. In contrast, Western Addition has lower average requests at 20 per month, but shows higher dumping levels in standards evaluations. Chinatown submits more 311 dumping requests, and also has higher dumping levels at 32 percent. Similarly, Portola, Visitacion Valley had a relatively higher level of average requests at 50 per month between July 2023-June 2024 and ranks second in dumping levels in standards evaluations. 
Neighborhoods with highest average 311 dumping requests and standards evaluations, Jul 2023-Jun 2024 

Average monthly 311 dumping abatement requests per mile by neighborhood, Jul 2023-Jun 2024. Note that the five neighborhoods with the highest average 311 dumping abatement requests are labeled here.

Average percent of routes with dumping by neighborhood. Note that the five neighborhoods with the highest average dumping standards evaluations are labeled here.

Graffiti
In standards evaluations, graffiti trends across neighborhoods and between time periods fluctuated, but showed stability over longer time periods. 311 graffiti requests mostly align with observed levels in standards evaluations. There is variation in these rankings, but four out of five rankings had a matching neighborhood, with the exception of the Castro/Upper Market and South of Market. 
Neighborhoods with highest average 311 graffiti requests and standards evaluations, Jul 2023-Jun 2024 

Although Hayes Valley, Haight Ashbury has high graffiti levels in both 311 service requests and standards evaluations, it is comparatively much higher in service requests. It has the highest monthly average graffiti service requests per mile at 134, and graffiti related requests comprised 34 percent of all service requests here between July 2023-June 2024. In the maintenance standards, on average there were 26 counts of graffiti per route evaluated in this neighborhood, much smaller in comparison to the Mission and the Tenderloin (81 and 71 average instances per route evaluated between July 2023-June 2024). 

The Castro/Upper Market had 12 average counts of graffiti per route evaluated between July 2023-June 2024, although its ranked fifth in graffiti request volume. South of Market also was on the higher end of 311 requests, averaging 30 per month.

Average monthly 311 graffiti abatement requests per mile by neighborhood, Jul 2023-Jun 2024. Note that the five neighborhoods with the highest average 311 graffiti abatement requests are labeled here.

Average graffiti count per route evaluated by neighborhood, Jul 2023-Jun 2024. Note that the five neighborhoods with the highest average graffiti standards evaluations are labeled here.

Feces
Neighborhoods with the highest feces-related monthly average 311 requests per mile also tend to have high observed levels in standards evaluations.
The neighborhood with the highest monthly average request per mile was the Tenderloin with 148 requests between July 2023-June 2024. The volume of requests coming from the Tenderloin is three times larger than the next highest rate of requests. In standards evaluations, the Tenderloin ranked third, with feces observed on 53 percent of evaluated routes.
Neighborhoods with highest average 311 feces requests and standards evaluations, Jul 2023-Jun 2024 

South of Market, the Mission and Hayes Valley, Haight Ashbury had higher monthly average requests and relatively high evaluated feces levels. In contrast, Russian Hill, Nob Hill, and North Beach follow similar patterns to those in dumping. There are relatively low feces levels present (27 percent) compared to their higher monthly average 311 requests. Fifteen neighborhoods had average monthly 311 requests per mile below 10 between July 2023-June 2024. These geographic trends may reflect that this issue is particularly concentrated in a few neighborhoods. 

Average monthly feces abatement requests per mile by neighborhood, Jul 2023-Jun 2024. Note that the five neighborhoods with the highest average 311 feces abatement requests are labeled here. 

Percent of routes with feces by neighborhood, Jul 2023-Jun 2024. Note that the five neighborhoods with the highest average feces standards evaluations are labeled here.

Find out more

Visit the Streets and Sidewalks Program homepage to see information on past years. For citywide and neighborhood dashboards visit the Street and Sidewalk Maintenance Standards dashboards.