Shelter Monitoring Committee

We track the conditions of group and family shelters in San Francisco. Staff take and investigate complaints.

SFHOT and HSH are activating Cold/Wet Weather Procedures from 11/20/2024 - 11/21/2024. 

Some Members of the Shelter Monitoring Committee after meeting on March 15, 2023
“March 15 SMC meeting” by Robert Hill
Monthly meetings are held the 3rd Wednesday of the month at City Hall, Room 408

Public comment is welcome.

Meetings

Meeting calendar

We meet on the 3rd Wednesday of each month in Room 408 of City Hall.

Past meetings

Shelter Monitoring Committee (Nov Online/Hybrid Access)

Wednesday, Nov 20, 2024, 10:00 am

November Policy Subcommittee (Teleconference)

Wednesday, Nov 13, 2024, 3:00 pm

October FULL COMMITTEE (Online Meeting Access)

Wednesday, Oct 16, 2024, 10:00 am
See past meetings

Resources

Report shelter conditions
Report a problem at a shelter 2024 - 2025

This is a link to an on-line reporting form for anyone with a complaint about a San Francisco homeless shelter.
Denial of service
Shelter Client Advocates

For denials of service and help with problems not related to standards of care at shelters.
Street Resource
Street Crisis Response team

24/7 mobile support
Get help finding shelter
Department of Homelessness and Supportive Housing

For concerns about Shelter-in-Place sites, Navigation Centers and Safe-Sleep sites.
Mission Resource Center
Mission Neighborhood Health Center. Call (415) 552-3870 for appointments.

Services including showers and counseling offered Mon-Wed & Fri 7AM - 7PM; Thu 7AM - 5PM; and Sat 7AM - 12PM.
Behavioral Health Services (DPH)
SMC Drop-in hours: 440 Turk St → Mondays Wednesdays & Fridays: 10:30AM-12PM & 1:30-3PM | Hotline (628) 652-8080
If you believe you are being discriminated against.
Human Rights Commission

Assistance with discrimination complaints.

About

Our mission is to promote a universal standard of care in San Francisco shelters. We document conditions in shelters. We want to continuously improve health, safety, and treatment for people in shelters.

Learn more about us

People

Committee Members

There are 12 Seats on the SMC.  Current Members are listed here. 

Diana Almanza
Chair, Seat 4
Diana Almanza
SMC Chair
Britt Creech
Seat 3
Britt Creech
SMC Member
Steven Clark
Seat 8
Steven Clark
SMC Member
Kaleese Street
Seat 9
Kaleese Street
SMC Member
Melanie Muasau
Seat 10
Melanie Muasau
SMC Member
Belinda Dobbs
Seat 11
Belinda Dobbs
SMC Member
Traci Watson
Seat 6
Traci Watson
SMC Member
Justice
Seat 7
Justice
SMC Member
C-J Ross
Seat 2
C-J Ross
SMC - Seat 2
Angie David
Seat 12
Angie David
DPH, Health Worker IV
Zae Illo
Seat 5
Zae Illo
Seat 5

Contact

Homelessness and Supportive Housing

Shelter Monitoring Committee
440 Turk St.
San Francisco, CA 94102
View location on google maps
Get directions

Phone

We return voicemails Monday through Friday, 9am to 4pm. All calls are confidential as much as possible while complying with mandatory reporting laws. You do not have to give your name, though it can be difficult to investigate a complaint without one.

Request public records

Email shelter.monitoring@sfgov.org to submit a request.