Tell us about an incident involving an ambulance

Report an incident or concern you may have about the care provided to you or someone else by EMS responders.

You can tell us about the incident in an email. Include:

• Your name
• Your email address and phone number
• The date and time of the incident
• Where you were
• A description of what happened

You can also fill out a form about the incident. Send it to us via email, mail, or bring it into our office.

Our email address is: ExceptionReport@sfgov.org

If you print out the form, you can mail it or hand deliver it to:

You can call us and tell us about the incident: 628-217-6022

After you file your report, you will receive notification that your report was received. Review generally takes 30 days. We will forward the report to the appropriate organization if needed.