We help San Francisco residents, visitors, and businesses access City services and information 24 hours a day, 7 days a week via phone, web, and mobile. We offer assistance in over 160 languages over the phone and our mobile app is available in Chinese, Filipino, Spanish, and English.

311 Customer Service Center

See 311 service requests around your neighborhood. Use filters to change the map view, look for specific dates, or view specific request types. Zoom in to specific locations or addresses to see nearby cases. 

A screenshot showing the 311 Explorer data visualization tool, showing a map of San Francisco and 311 cases

311 map based case explorer

Map visualization and data exploration tool

Partner agencies