Complaint processes at the Department of Building Inspection (DBI)

Follow our instructions to file a complaint about a building or construction project, or give feedback about DBI.

File a complaint about a building

For all complaints, you will tell us:

  • Your name and contact information
  • Property address
  • Problem or concern

Tell us if you want your complaint to remain anonymous.

Residential maintenance

For tenants interested in filing a complaint about living conditions in your housing

File a complaint online

Call Housing Inspection Services at (628) 652-3700 between 8:00 a.m. to 5:00 p.m.

Electrical or plumbing hazards

File a complaint online

Contact Inspection Services at (628) 652-3400 between 8:00 a.m. to 5:00 p.m.

Access for people with disabilities

File a complaint online

Contact Disabled Access Section at (628) 652-3730 between 8:00 a.m. to 5:00 p.m.

Vacant or abandoned building

Report a vacant or abandoned building

File a complaint online

Email to dbi.codeenforcement@sfgov.org

Contact Code Enforcement Section at (628) 652-3430 between 8:00 a.m. to 5:00 p.m. After normal business hours, call 311.

File a complaint about a property or construction project

You can file a complaint  about your concerns with a property or construction project:

  • Structural Issues
  • Work without a Permit
  • Work Beyond the Permitted Scope of Work
  • Commercial Properties

For all complaints, you will tell us:

  • Your name and contact information
  • Property address
  • Problem or concern

Tell us if you want your complaint to remain anonymous.

File a complaint online

Contact Inspection Services at (628) 652-3400 between 8:00 a.m. to 5:00 p.m.

File a complaint or give feedback about DBI

Language access

If we did not provide the language assistance you need, give feedback to help us improve.

Download the form and fill it out. Send it to us by mail or email.

Customer service

For feedback about a specific employee, email or call their manager. You can find the employee’s manager in these organizational charts.

This feedback will be reviewed by DBI Human Resources. The results of your feedback will be confidential to the extent allowed by the law.

Give feedback about DBI

File a whistleblower complaint for concerns about wrongdoing at DBI.

Whistleblower complaints are for:

  • Misuse of City funds
  • Improper activities by City officers and employees
  • Deficiencies in the quality and delivery of government services
  • Wasteful and inefficient City government practices 

Whistleblower complaint form

Last updated October 15, 2021