What to do
Log in to MyChart
You can view most of your medical records in your MyChart patient portal.
Phone
Phone
Call us to ask for a copy of your medical records.
We will talk with you about the next steps needed to fulfill your request.
In-Person
In-Person
Ask for a copy in person
1. Download and fill out the following form:
- English version: Health release form
- Spanish version: Health release form
- Chinese version: Health release form
2. Bring the completed form and a valid photo ID to:
San Francisco Department of Public Health
Attention: Health Information Management1001 Potrero Avenue
Building 5, Room 2B4
San Francisco, CA 94110
Mon to Fri,
8:00 am to 4:00 pm
Mail in a request form
1. Download and fill out the following form:
- English version: Health release form
- Spanish version: Health release form
- Chinese version: Health release form
2. Find your clinic address on the last page of the form.
3. Mail your form to that clinic.
We will get back to you within 5 to 10 business days.
To pick up your records, bring a valid form of photo ID.
Fax
Fax
Ask by fax
1. Download and fill out the following form:
- English version: Health release form
- Spanish version: Health release form
- Chinese version: Health release form
2. Fax to:
We will get back to you within 5 to 10 business days.
Special cases
If you can't find your records in MyChart
If you can't find your records in MyChart
If you cannot find the record you want in your MyChart patient portal, you can:
Ask for the records in MyChart:
- Log in to MyChart
- Go to Menu
- Select Sharing Hub
- Select Yourself
- Select Request a copy
Or follow the steps listed on this page to ask for your records by mail, fax, or in person.
Give access to someone else
Give access to someone else
To let someone else view your health records, fill out our proxy form.
You can also use MyChart to manage who can see your records:
- Log in to MyChart
- Go to "menu"
- View options to request or share
Get help
Phone
MyChart
Last updated April 3, 2023