File a complaint with the Juvenile Probation Department

If your child is being held in Juvenile Hall, please first direct questions or complaints to the Director of Juvenile Hall at 415-753-7514.

If your child wishes to file a grievance about their treatment while in Juvenile Hall, Grievance Forms are available on every living unit. An independent ombudsman responds to all grievances within two business days.

If your child is on probation, please first direct questions or complaints to the Director of Probation Services at 415-753-4416. 

The Chief Probation Officer is available to discuss matters related to youth served by the Juvenile Probation Department. To make an appointment, please call 415-753-7556.  

You may also file a written complaint by requesting a Citizen Complaint Form from a Probation Officer or downloading the form below. 

Please tell us:

About you

• Your name
• Your contact information

About the incident

• Date, time, and location of the incident
• Name of the employee, if you have it
• Name of the witness, if you have it
• Description of the incident 

Send your completed form by email or mail.

For email submissions, put "COMPLAINT” in the subject line.

You may also cc Sheryl Cowan, Sheryl.Cowan@sfgov.org