File a complaint with the Juvenile Probation Department

If your child is on probation, please first direct questions or complaints to the Director of Probation Services at 415-753-4416. 

If your child is being held in the Juvenile Justice Center (in Juvenile Hall or the Secure Youth Treatment Facility), please first direct questions or complaints to the Director of Juvenile Facilities at 415-753-7514.

JJC Ombudsperson

If your child wishes to file a grievance about their treatment while in the San Francisco Juvenile Justice Center (JJC), Grievance Forms are available on every living unit. The JJC ombudsperson responds to all grievances within two business days.

OYCR Ombudsperson

The state Office of Youth and Community Restoration (OYCR) ombudsperson is an independent problem-solver responsible for investigating complaints in all juvenile justice facilities in California. Anyone can contact the OYCR Ombudsperson if they believe that a youth’s rights have been violated or ignored, or are concerned about the condition of the facility the youth is in. Learn more on the OYCR website.

Youth Bill of Rights

The San Francisco Juvenile Justice Center adheres to the California Youth Bill of Rights, which summarizes the rights of all young people who are confined in a juvenile justice facility in California. The Youth Bill of Rights is posted on every living unit. Learn more on the OYCR website.

Prison Rape Elimination Act (PREA)

The goal of the Prison Rape Elimination Act (PREA), enacted by the United States Congress in 2003, is to eradicate prisoner rape in all types of correctional facilities. The San Francisco Juvenile Probation Department has a "zero tolerance" policy regarding sexual abuse in the Juvenile Justice Center. All sexual misconduct is strictly prohibited and may result in administrative sanctions and/or criminal investigation. This policy applies to residents, employees, volunteers, interns, and independent contractors who come into the facility.

The Chief Probation Officer is available to discuss matters related to youth served by the Juvenile Probation Department. To make an appointment, please call 415-753-7556.  

You may also file a written complaint by requesting a Citizen Complaint Form from a Probation Officer or downloading the form below. 

• English
• Spanish / Español
• Tagalog
• Chinese / 中文

Please tell us:

About you

• Your name
• Your contact information

About the incident

• Date, time, and location of the incident
• Name of the employee, if you have it
• Name of the witness, if you have it
• Description of the incident 

Send your completed form by email or mail.

For email submissions, put "COMPLAINT” in the subject line.

You may also cc Veronica Martinez, Deputy Director of Administration, Veronica.Martinez@sfgov.org