Report flooding, water leaks, sewer backup, or odor issues

Tell us if there are flooding, sewage backup or odor problems on the street.

Anong gagawin

If a fire hydrant is damaged, gushing water, or leaking a lot, call 911 immediately.

1. Fill out a form

Describe the issue you want to report. For example, water pooling in the street, a strong sewage odor, or a fire hydrant that has constant dripping or seeping from the base.

We will need:

  • The location
  • The type of issue 
Report

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online or on the SF311 mobile app. 

Phone

Phone

Call 311 to make a report

311

415-701-2311 if calling from outside San Francisco
For TTY, press 7

Mobile App

Mobile App

Use the SF311 Mobile App to make a report

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app.

Humingi ng tulong

Phone

311

415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Kaugnay

Report outdoor water waste

Report wasteful water practices and usage outdoors

Report pothole and street issues

Report defects in streets including potholes, missing manhole covers, and other pavement defects

SF311 mobile app

Last updated September 25, 2024

Mga kagawaran

311 Customer Service Center
Public Utilities Commission
Public Works
Recreation and Park Department