San Francisco, CA—Today, City officials announced major updates to the SF311 mobile app, making it available for the first time in Chinese, Spanish, and Filipino. The new multilingual functionality provides a pathway for Chinese, Spanish, and Filipino speakers to quickly and easily request City services, like street cleaning, graffiti removal, and sidewalk issues, with just a few taps.
The SF311 app is now available to download for Android and iPhone in Chinese, Spanish, Filipino, and English. The app will detect your phone’s language automatically.
The updated app is one way that the City is making services more accessible for immigrants and San Franciscans with limited English skills. SF311 also provides live assistance over the phone in over 160 languages.
Last year, SF311 received over 800,000 service requests from the San Francisco community. Over half of those requests were submitted self-service online or via the 311 mobile app. The app enables users to request services on the go, upload photos to help City workers find and resolve issues, and track the status of requests.
For more information, please visit the SF311 website.
About SF311
SF311 is the customer service center for San Francisco, available 365 days a year for residents, visitors, and businesses seeking information or City services. Reach SF311 over the phone in over 160 languages, online, in our mobile app, or on Twitter/X.
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