Behavioral Health Services Provider Portal

Tools for our community of providers

Find information and resources designed for individual and group practices, contracted partners, county-run programs, and peers that support people who access the City and County of San Francisco’s Behavioral Health Services

“Provider page hero image” by Cedric Fauntleroy

Resources

Grant funding

Prop 1 Bond BHCIP Letter of Support Process

Instructions for organizations to request a Letter of Support from SFDPH as required for the Bond BHCIP grant.

Policies and procedures

Behavioral Health Services Policies and Procedures

General policy and procedure documents for the BHS Managed Care Plan and Systems of Care.

Plans and reports

Quality Assessment and Performance Improvement Plans and Evaluation Reports

Work plans for the Mental Health Plan and Substance Use Disorder programs in accordance with contractual, state, and federal guidelines.
Client satisfaction reports for Behavioral Health Services (BHS)

Satisfaction surveys capture feedback from adult and older adult as well as children, youth and families in mental health treatment programs and adult and youth in substance use treatment programs.

Guidelines, templates, and forms

BHS Quality of Care Reporting Form

Quality of Care Report Form for Behavioral Health Services (BHS) providers.
CANS and ANSA quality improvement and measurement documents

Reports, manuals, and rating sheets for Child and Adolescent Needs and Strengths (CANS) and Adult Needs and Strengths Assessment (ANSA).
Medication guidelines

Guidelines and resources for clinicians and clients to understand how to safely use behavioral health medications.
Notice of adverse benefit determination documents

BHS provider templates, additional notices, and decision guide for informing Medi-Cal members of an adverse benefit determination.
Sedative-hypnotic medication guidelines

Guidelines for clinicians and patients to understand how to safely use sedative-hypnotic medications.
Substance use disorders medication prescribing resources

Guidelines for clinicians and patients to understand how to safely treat various substance use disorders.
Clinical practice guidelines

Guidance on evidence-based and best practices for San Francisco Department of Public Health Behavioral Health Services providers.

Billing and documentation

Provider Billing Library

Billing resources for providers who work with the City and County of San Francisco Behavioral Health Services.
Provider Documentation Library

Documentation resources for providers who work with the City and County of San Francisco Behavioral Health Services.

Electronic health record support and resources

Avatar user support and resources

Information, resources, and support for SFDPH Behavioral Health Services (BHS) Avatar system users.

Beneficiary handbooks and provider directories

Mental health and substance use disorder member handbooks

Review the City and County of San Francisco's mental health and substance use disorder member handbooks to learn more about your benefits and how to get care.
Mental health and substance use disorder provider directories

Find a list of mental health and substance use disorder providers and their related services.

Departments

Behavioral Health
Department of Public Health