Additional Refuse Ratepayer Resources

Green, Blue, and Black Recology refuse bins set out along a sidewalk for pickup

Recology 25% Low-Income Lifeline Discount Program

You can verify by showing your Voucher or award letter for any of the following programs: Pacific Gas and Electric (PG&E) CARE program, Women, Infants, and Children (WIC) WIC, Low Income Home Energy Assistance Program (LIHEAP), CalFresh/SNAP (Food Stamps), CalWORKs (TANF) or Tribal TANF, Head Start Income Eligible (Tribal only), Supplemental Security Income (SSI), Medi-Cal for Families (Healthy Families A&B), National School Lunch Program (NSLP), Bureau of Indian Affairs General Assistance, or Medicaid/Medi-Cal.
Households receiving premium service or accounts with more than 1 unit are ineligible for this program.

Apply for the low-income program

Issues With Refuse Service or Billing

Recology Customer Service

Contact Recology Customer Service About Issues With Your Service Or Billing

San Francisco customers are serviced by three companies: Recology Sunset Scavenger, Recology Golden Gate, and Recology San Francisco. Your service provider’s name is listed on the top third of your bill.

Recology Contamination Protocol

Contamination results in higher costs for Recology and for ratepayers. Click here to learn more.

Recology Guide to Compost, Recycling, and Landfill

Recology's guide to what goes in the green, blue, and grey bins.

Recology Bulky Item Collection and Recycling

Schedule a curbside Bulky Item Recycling pickup for large items, like old furniture or appliances.

Recology Hazardous Waste Drop-off and Collection

It's illegal to put electronics, batteries, fluorescent bulbs, pesticides, and other chemicals in your bins.

Recology News and Events

Service updates and advisories.

Department of Public Health - Environmental Health

San Francisco Department of Public Health - Environmental Health Complaints

Environmental health staff can help if you need to dispute charges in excess of the fixed refuse rates.

Other City Departments

San Francisco Environment Department

The San Francisco Environment Department advances climate protection and enhances quality of life for all San Franciscans.

San Francisco Department of Public Works

DPW cleans the right of way, keeps it free of hazards, and more.

About

The Refuse Rate Reform Ordinance Of 2022 amends the Refuse Collection and Disposal Ordinance (“the Refuse Ordinance”) to restructure the refuse rate setting process to replace hearings before the Department of Public Works with a requirement that the Controller, as Refuse Rate Administrator, regularly monitor the rates and appear before the Refuse Rate Board to recommend rate adjustments. For more information, please contact CON.RefuseRates@sfgov.org.

Departments

Office Of The Refuse Rates Administrator

Refuse Ratepayer Input and Information Requests

Current Refuse Rates in San Francisco

Refuse Rate Reporting