Submit a complaint about your taxi experience

Tell us about your complaint. 

We will need:

• A description of the complaint
• The incident date and time

We will also ask for additional optional information. Provide as much information as you can to assist with investigating and addressing the complaint:

• Taxi company
• Cab number
• Driver name
• Driver badge number
• Driver physical description
• Vehicle description
• Start and end points of the trip route

After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.