Reopening guidance for indoor retail

Documents you need to open your storefront during the pandemic.

General requirements

According to the State’s Limited Stay Home order, all non-essential retail must close between 10 pm and 5 am.

Storefront retailers can freely open for indoor shopping if their doors open directly to the sidewalk or street. Staff and shoppers must be able to keep 6 feet from others at all times. Stores can operate at no more than 20% of normal maximum occupancy. If there is not enough space for that, only the number of people who can maintain 6 feet from each other are allowed inside. 

You must have a way to check the number of people inside your business, and limit it. 

Shopping malls can open indoors with a safety plan approved by the Health Officer. Malls can operate at no more than 20% of normal maximum capacity.

Stores must provide face coverings for the public and everyone who works for them. 

Fitting rooms should be closed off, or cleaned regularly. Clothing should be cleaned every time a customer tries it on.

If a customer brought their own bag, they should bag their own items.


8.5 x 11 poster in English, Chinese, Spanish, and Filipino addressing the pause in reopening.

Action required: Complete and post a Health and Safety Plan from this fillable PDF.

Action required: Complete and post this Social Distancing Protocol. See this protocol in Español or 中文 or Filipino or русский or Tiếng Việt or عربى.

Action required: The Health Order requires that businesses post certain signage during the coronavirus pandemic. This poster meets the requirement for communicating indoor risk, for all businesses doing indoor operations.

Action required: All businesses open to the public for indoor services must complete and post this ventilation checklist. It is in English, Spanish, Chinese, and Filipino.

Action required: All businesses must post information for their staff about how to report violations of COVID-19 health orders at the workplace. It is in English, Spanish, Chinese, and Filipino. You can also download this poster in 11x17 size.

Tips and Frequently Asked Questions for Retail Businesses Offering In-Store Shopping or Services During COVID-19.


See this guidance in 中文PilipinoEspañol.

Guidance about ventilation from the Department of Public Health, for businesses, offices, schools, faith-based and similar organizations.

Other languages: [Chinese]  [Spanish]  [Tagalog]

Health directive about best practices for indoor retail, with public health tips and a health and safety plan attached.

The Shelter-in-Place Order that states what activities are allowed and prohibited during the COVID-19 emergency.