Reopening guidance for indoor retail

Documents you need to open your storefront during the pandemic.


Action required: Complete and post a Health and Safety Plan from this fillable PDF.

Action required: Complete and post this Social Distancing Protocol.

Action required: The Health Order requires that businesses post certain signage during the coronavirus pandemic. This poster meets the requirement for communicating indoor risk, for all businesses doing indoor operations.

Tips and Frequently Asked Questions for Retail Businesses Offering In-Store Shopping or Services During COVID-19.


See this guidance in 中文PilipinoEspañol.

Guidance about ventilation from the Department of Public Health, for businesses, offices, schools, faith-based and similar organizations.

Health directive about best practices for indoor retail, with public health tips and a health and safety plan attached.

The Shelter-in-Place Order that states what activities are allowed and prohibited during the COVID-19 emergency.

General requirements

Storefront retailers can freely open for indoor shopping if their doors open directly to the sidewalk or street. Staff and shoppers must be able to keep 6 feet from others at all times. Stores can operate at no more than 50% of normal maximum occupancy. If there is not enough space for that, only the number of people who can maintain 6 feet from each other are allowed inside. 

Shopping malls can open indoors with a safety plan approved by the Health Officer. Malls can operate at no more than 50% of normal maximum capacity. Malls that want to increase their capacity must submit an updated plan to the Health Officer. Malls can open food courts at 25% capacity, up to 100 people. Food courts must follow restaurant rules.

Stores must provide face coverings for the public and everyone who works for them. 

Clothing should be cleaned every time a customer tries it on. If a customer brought their own bag, they should bag their own items.

More resources

Daily health screener you can use with your workers.

Download signage to print yourself, or get printed posters.

Find SF vendors who sell face masks, hand sanitizer, and other protective equipment for your employees.

See general information about operating a business during the pandemic.

See business guidance from Department of Public Health.

More languages

See health directives and plans in various languages.

News updates

SF updates plan for further reopening businesses and activities (September 1, 2020)

Small outdoor gatherings, indoor retail, and other businesses allowed under new health directive. (June 15, 2020)