Reopening guidance for indoor retail

Documents you need to open your storefront during the pandemic.

General requirements

Stores can operate at 50% of normal maximum capacity. Staff and shoppers must be able to keep 6 feet from others at all times. Indoor dining is allowed, following indoor dining rules.

You must have a way to check the number of people inside your business, and limit it if needed.

Shopping malls can open indoors with a safety plan approved by the Health Officer. Malls can operate at no more than 50% of normal maximum capacity.

Stores must provide face coverings for the public and everyone who works for them. 

Fitting rooms can open if masks are worn and hand sanitizer is provided.


Action required: Complete and post a Health and Safety Plan from this fillable PDF.

Action required: Complete and post this Social Distancing Protocol. See this protocol in  社交距離 | الإبعاد الاجتماعي | Pilipino | Español | Русский Cách Ly Xã Hội


Action required: All SF businesses are required to post this in employee breakrooms. Poster with message encouraging SF residents to get vaccinated for COVID-19. In English, Spanish, Chinese, and Filipino. You can also download this poster in 11x17 size.

Action required: All businesses open to the public for indoor services must complete and post this ventilation checklist. It is in English, Spanish, Chinese, and Filipino.

Action required: All businesses must post information for their staff about how to report violations of COVID-19 health orders at the workplace. It is in English, Spanish, Chinese, and Filipino. You can also download this poster in 11x17 size.

Action required: The Health Order requires that businesses post certain signage during the coronavirus pandemic. This poster meets the requirement for communicating indoor risk, for all businesses doing indoor operations.


Guidance about ventilation from the Department of Public Health, for businesses, offices, schools, faith-based and similar organizations.

Other languages: [Chinese]  [Spanish]  [Tagalog]

Orders and directives

Tips and Frequently Asked Questions for Retail Businesses Offering In-Store Shopping or Services During COVID-19.


See this guidance in 中文PilipinoEspañol.

Health directive about best practices for indoor retail, with public health tips and a health and safety plan attached.

The Shelter-in-Place Order that states what activities are allowed and prohibited during the COVID-19 emergency.