On this page you will find resources on:
- Requesting email encryption bypass
- Requesting non-standard software or hardware
- Requesting third party email.
Documents
Encryption Bypass Form
DPH workforce members may need to engage by email with individuals that do not have the ability to receive encrypted messages. If you have a business need to bypass DPH’s email encryption, complete the Encryption Bypass Form and send it to datasharing@sfdph.org.
OCPA will review the request and may contact you with any questions before approving or denying the request.
If approved, you will submit a Service Now ticket at sfdph@service-now.com with the approved form.
Encryption bypass cannot be used when sending protected health information or any other confidential information.
Documents
Specification Deviation Request Form
DPH workforce members may have the need to use software or hardware that deviates from DPH’s standards or is not supported by DPH IT. Specification deviation requests must be approved by OCPA and IT Security before purchasing or installing any software or hardware.
Complete the Specification Deviation Request Form and submit it to datasharing@sfdph.org. The form will be reviewed by OCPA and IT Security, either of which may contact you with questions before approving or denying the form.
If approved, you will submit a Service Now ticket at sfdph@service-now.com with the approved form.
Documents
Third Party Email Request Form
DPH workforce members who have a business need to use third party email may request access by completing the Third Party Email Request Form and sending it to datasharing@sfdph.org.
OCPA will review the request and may contact you with any questions before approving or denying the request.