Reopening guidance for hotels and lodging

Documents you need to open hotels, hostels, and short-term rentals during the pandemic.

General requirements

Guests from outside California can book rooms. But if out-of-state guests are not vaccinated, they are strongly encouraged to quarantine at the hotel for 10 days before resuming the rest of their trip.

Encourage guests to book rooms only with people they already live with. 

Limit physical contact between staff and guests. Encourage people to park their own cars and use the stairs. Remove vending machines.

You can screen guests for COVID-19 symptoms when they come in.

Everyone in a hotel lobby, elevator, or common area must stay 6 feet apart. 

Indoor hot tubs, steam rooms, and saunas must remain closed.

Hotels must reserve at least 5% of rooms as a COVID isolation rooms, if they host guests who are COVID positive, are sick, or are close contacts. You cannot force a guest to leave if they are isolating or quarantining due to COVID-19.

Short-term rentals must be for an entire home

Do not book lodging for one room, if there are others already living in the home.

See guidance for other activities

You must follow other public health rules if you plan on reopening:

Documents

Required forms

Action required: Complete and post a Health and Safety Plan from this fillable PDF.

Action required: Complete and post this Social Distancing Protocol. See this protocol in  社交距離 | الإبعاد الاجتماعي | Pilipino | Español | Русский Cách Ly Xã Hội

Action required: Give this handout to all guests before checking in at a hotel, hostel, or short-term rental.

See this guidance in 中文, Русский, Pilipino, Español, Tiếng Việt 

Posters

Action required: The Health Order requires that businesses post certain signage for their customers during the coronavirus pandemic. This poster meets of all the signage requirements for hotels, hostels, and short-term rentals for tourists. It is in English, Spanish, Chinese, and Filipino.

Action required: All businesses open to the public for indoor services must complete and post this ventilation checklist. It is in English, Spanish, Chinese, and Filipino.

Action required: The Health Order requires that businesses post certain signage during the coronavirus pandemic. This poster meets the requirement for communicating indoor risk, for all businesses doing indoor operations.

Action required: All businesses must post information for their staff about how to report violations of COVID-19 health orders at the workplace. It is in English, Spanish, Chinese, and Filipino. You can also download this poster in 11x17 size.

Locker rooms and showers poster, in English, Chinese, Spanish, and Filipino.

Poster with message encouraging SF residents to get vaccinated for COVID-19. All SF businesses are required to post this in employee breakrooms. In English, Spanish, Chinese, and Filipino. You can also download this poster in 11x17 size.

Guidance

This 8.5" x 11" poster directs hotel and lodging customers how to behave to avoid spreading COVID-19. It is in English, Spanish, Chinese and Filipino.

Guidance about ventilation from the Department of Public Health, for businesses, offices, schools, faith-based and similar organizations.

Other languages: [Chinese]  [Spanish]  [Tagalog]

Tips developed by the Department of Public Health.

See this guidance in 中文, Русский, Pilipino, Español, Tiếng Việt

 

Orders and directives

The Shelter-in-Place Order that states what activities are allowed and prohibited during the COVID-19 emergency.

Health directive about best practices for lodging facilities, like hotels, hostels, and short-term rentals.