Communicate effectively to all

You have an obligation to make a good faith effort to provide a requested service or accommodation, even if you receive the request at a later date. Provide contact information on all event notices for accommodations requests.

Printed materials

Printed materials should be available upon request, in alternative formats such as large print, electronic versions, Braille or audio. (This generally requires an electronic version of any materials. Large print copies of 18 point, sans serif font are recommended). Whenever using video materials produced by the City and County of San Francisco and its contractors in the presentation, they must be either open or real-time captioned (MOD)  

City and County of San Francisco Authorized Braille Providers   

Information services

Verbal information from a staff member or volunteer must be available onsite to answer specific questions about the event or site. An effective method is to establish a clearly marked information area that can be found on a map.  

Consider implementing a tactile map for people who are blind or have low-vision. An effective, accessible map should indicate the following areas: drop off zones, accessible entrances, information area(s) stage location(s) and viewing platform(s), accessible paths of travel, shuttle routes (if provided), accessible toilets  

Visit the website for Lighthouse For the Blind to learn more about braille/tactile maps and how to get one for your event. 

Speakers and presentations

If your event will have 100 or more attendees, it is recommended that you provide real time captioning for speakers or performers. If this service is requested, you are required to provide it.  

City and County of San Francisco Authorized Real Time Captioning Services

If your event will have 500 or more attendees, it is recommended that you provide an American Sign Language Interpreter. If this service is requested, you are required to provide it.

City and County of San Francisco Authorized Sign Language Providers   

Assistive listening devices

You must provide assistive listening devices for a speaker or performance. The minimum number of receivers needed is based on the seating capacity of the space. Receivers need only be available for the performance, so it may be possible to share the receivers between activities and presentations. Establish an efficient system for people to check-out and return receivers. You must provide receivers at no cost to users, but you can require individuals to leave a valid ID or a small, returnable deposit to check out a receiver.    

Indicate the availability of the listening system with proper signage, by using the international symbol of access for hearing loss.   

View printable signage from SF Mayor's Office on Disability 




Last updated May 25, 2021