Our Mission and Vision

Our vision is a vibrant and welcoming city where we come together to ensure that no San Franciscan is left to sleep on the street, and our streets are safe for everyone.

Through innovative and collaborative strategies, we will lead with services first to get unsheltered San Francisco residents housing solutions and the social services they need to achieve long-term stability.

Our Approach

Tenderloin Housing Corporation celebrating their newest resident

Creating places for people to go

Mayor Breed's Homelessness Recovery Plan aims to create 6,000 new placements for unhoused people. View the dashboard here.

Street Crisis Response Team with a client

Street response teams

Responding to urgent needs and addressing behavioral health, overdoses, and wellness checks.


Read more about our different street response teams here.

San Francisco's Homeless Outreach Team engaging with people

Making critical connections

Over 15 outreach teams work on our streets every day, helping people in the moment, building relationships, and connecting people with resources like medical care, behavioral health, case management, and housing. 

Three members of street crisis response team

Coordinating data and services

We use data to understand the scope of these challenges and identify where we need to deploy resources to connect with people who are unsheltered.

See our newly launched dashboards here.

Group of Community Ambassadors on Mid Market

Healthy streets for all

Through the Healthy Streets and Operations Center (HSOC), the City resolves encampments and coordinates with departments to provide services, manage pit stops, support 1,000 hours a month in street cleaning, and work with Community Ambassadors to ensure our streets are safe for everyone. 

Mayor London Breed speaking at a Habitat for Humanity event celebrating the groundbreaking of new housing in Diamond Heights

Preventing homelessness before it happens

Through housing and financial assistance, problem solving techniques, and targeted efforts, we are working to divert or rapidly exit people from homelessness. 


If you faced financial hardship during the pandemic, apply for help with your rent.

Reporting concerns

Call 911 if there is an emergency

Call 911 if there is an emergency

Call 9-1-1 to report:

  • fires
  • illegal activity creating an emergency
  • medical emergencies or behavioral health crises. 911 dispatchers will ask questions to determine what type of help to send.
    • If someone is in crisis (for example, they are visibly upset, talking/yelling to themselves) and is not an imminent danger to themselves or others and if they do not have a weapon, the Street Crisis Response Team (SCRT) may be dispatched.

      Please note that during the SCRT pilot period, police may still respond when SCRT is not available.
    • In instances of overdose, the Street Overdose Response Team (SORT) is now monitoring dispatches, reviewing them, and then determining if they will respond in addition to regular responding units from Fire/Emergency Management Services.

When to use 311

When to use 311

Call 3-1-1, visit 311sf.org or use the SF 311 mobile app to report: 

  • Garbage, debris, and human or animal waste
    • The City will remove human or animal waste within 24 hours and loose garbage and debris within 48 hours
  • Discarded syringes
    • You can also call or text the SF Aids Foundation Syringe Disposal Hotline at (415) 801-1337. They are available 7 days a week from 7AM-7PM, and will respond to the concern with a picture of the area cleared within 2 hours.

When to call non-emergency line

When to call non-emergency line

Call the Non-Emergency Line (415-553-0123) to report:  

  • An encampment blocking the sidewalk where the sidewalk is fully obstructed and there is less than 6 feet of clearance from entrances to a home or business 
  • Non-emergency illegal activity in an encampment 

Learn about the Tenderloin Emergency Initiative

The Tenderloin Emergency Initiative addresses harmful activity in the neighborhood and promotes a thriving community.

Let’s work together to keep streets safe and take care of those of us who struggle with substance use disorders, mental health, and poverty.


Over 5,000 people in San Francisco experience unsheltered homelessness and many face challenges with substance use disorders and mental illness. We still have a lot of work to do to get people the help they need and make our city shine. But we’re putting the pieces in place to make that happen. City departments are focused on: