Scroll down for a dashboard with an inventory of HSH’s current shelter and crisis intervention programs. Information about each program is available below the dashboard.
Data notes and sources
Data notes and sources
Data Source
Data in this dashboard is sourced from the Online Navigation and Entry (ONE) System, a HUD-compliant Homeless Management Information System (HMIS).
Reporting Frequency
The dashboard refreshes Monday – Friday at 10 AM.
Data Notes
- Many unoccupied units are not immediately available for placement. At this time, our data system has limited ability to distinguish the status of vacant beds in greater detail. Reasons why beds or units may not be immediately available for placement include:
- An individual unit may need to undergo repair or maintenance.
- Referrals may be limited by provider capacity.
- Beds might be temporarily held to support other initiatives, such as the demobilization or temporary closure of another program.
- Some beds, like the Emergency Shelter (Care Not Cash) beds referenced in the dashboard, are held for referrals from specific program partners or have special eligibility criteria and must remain vacant until appropriate referrals are available.
- For some programs, the occupancy status of a given bed or unit cannot be tracked. Occupancy in these programs is estimated based on the number of guests or households enrolled in a program. These programs may occasionally appear to have an occupancy greater than the capacity due to:
- data quality issues in which guests are not exited from programs in a timely fashion;
- adult couples enrolled in a program separately but occupying a single bed; or
- data quality issues in which guests within the same household are not appropriately linked in the ONE system and appear to represent multiple households.
- HSH is working with providers to minimize data quality issues.
- Historic capacity and occupancy data is not available.
For in-depth documentation, including key terms and metrics, see our complete dashboard documentation.
Site Types
Shelter Programs
Shelter programs give people experiencing homelessness a temporary place to stay while accessing services and looking for housing. These programs fall under the U.S. Department of Housing and Urban Development (HUD) definition of emergency shelter.
Most of the beds and units in the shelter system are available year-round:
- General emergency shelter: Facilities with amenities and services like showers, food, laundry, security, and case management.
- Emergency Shelter (Care Not Cash): Beds in some facilities that are reserved for people who receive County Adult Assistance Program (CAAP) benefits from the Human Services Agency under the Care not Cash (CNC) program.
- Navigation Centers: Low-barrier shelter model with amenities and services that offers flexibility for partners, pets, and possessions.
- Piloted by San Francisco in 2015.
- HSH has applied lessons learned from this program model to other shelters.
- Cabins: Individual cabin units with communal restrooms, showers, and other amenities and services.
- Urgent Accommodation Vouchers: Emergency vouchers to provide temporary hotel/motel stays for people experiencing homelessness.
- Some of these programs are non-congregate shelter with individual units or semi-congregate shelter with a small number of beds in a unit.
Seasonal and overflow beds and units are available during periods of high demand:
- Winter Shelter: Time-limited emergency shelter program at rotating locations operating throughout the winter.
- Shelter Overflow: Beds and units allocated to guests from congregate shelters who need to temporarily isolate or quarantine due to infectious diseases.
- Emergency Pop-up Shelters: Temporary expansions of shelter for unhoused people during inclement weather, public health emergencies, and other emergency events. These resources are not tracked in this dashboard. More information is available on HSH's services page when these programs are open.
- The Shelter-in-Place Hotels were temporary non-congregate shelter for people experiencing homelessness who were most vulnerable to COVID-19. This program wound down by the end of 2022. More information is available on HSH's historical COVID-19 page. (new link)
Transitional Housing
Transitional housing provides people with significant barriers to housing stability with a place to live and intensive social services for up to two years while they work toward ending their homelessness.
Crisis Interventions
Some resources in HSH’s portfolio offer overnight amenities like security, shared bathrooms, showers, food services, and case management but do not meet HUD’s definition of shelter. HSH categorizes these programs as crisis interventions. Our main crisis intervention program is safe parking, which provides unhoused people living in their vehicles with a safe place to stay in their vehicle and access to services and amenities.
Drop-in centers also offer services to people living unsheltered. Get information about locations and hours. (new link)