Measure Description
This measure is the total number of CleanPowerSF (Green and SuperGreen) accounts per quarter. CleanPowerSF began serving customers in May 2016, giving residential and commercial electricity consumers in San Francisco the option to have more of their electricity supplied from clean, renewable sources—such as solar and wind—at competitive rates. By law, CleanPowerSF is an opt-out program, meaning eligible customers are automatically enrolled in the program. When customers join CleanPowerSF, they are automatically enrolled in the Green service level and may elect to opt up to receive the SuperGreen service at any time after enrollment.
Why this measure is important
The SFPUC is actively working to deliver clean energy to all San Franciscans through CleanPowerSF as well as its other clean energy programs. When customers join CleanPowerSF’s service, they reduce the carbon footprint associated with their electricity service, support the growth of local renewable energy projects, and combat global climate change.
The chart below shows the total number of active Green and SuperGreen services per quarter. CleanPowerSF aims to retain 95% of all eligible customers enrolled in the program. Among active customers, CleanPowerSF is also targeting a 5% adoption rate for its SuperGreen product.
The top chart's legend is below:
- Y-axis: Total active CleanPowerSF accounts
- X-axis: Quarters in each calendar year
The bottom chart shows the zip codes meeting the 95% enrollment target. The number of eligible and participating accounts is derived from regular reports provided by PG&E and verified by SFPUC staff.
- Zip codes are designated as green if 95% or more of households are enrolled in CleanPowerSF.
- Zip codes are designated as yellow if the percentage of households enrolled in CleanPowerSF is between 92% and 95%.
- Zip codes are designated as red if less than 92% of households are enrolled in CleanPowerSF.
CleanPowerSF Enrollment
How performance is measured
CleanPowerSF enrollment is calculated using the following methodologies:
Enrollment = total number of active accounts enrolled in CleanPowerSF
Retention rate = total number of CleanPowerSF customers enrolled in the current quarter who did not opt out of the program divided by the total number of customers enrolled in the previous quarter
SuperGreen adoption rate = total SuperGreen Active accounts divided by the total active accounts
Data
CleanPowerSF enrollment data is derived from reports provided by PG&E and is verified by SFPUC staff. Data is reported with a one quarter lag. For example, Quarter 2's data will be available at the end of Quarter 3.
City Performance Scorecards
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