SF311 mobile app

San Francisco 311 mobile app screenshots

Request services on the go with the SF311 mobile app

With the SF311 mobile app, City services are just a few taps away. Download the app for Android or iPhone and use it to quickly and easily request some of the City's most popular services, now available in Chinese, Spanish, Filipino and English!

Get started using the app

Download

The SF311 app is free and easy to use. Download it on:

Android
iOS

Report

Choose from over 20 service requests to report from the app. Describe the issue, tell us where it is, snap a quick picture, and you're good to go.

Track and explore

See all your past reports and their current statuses and case notes. Explore requests in your neighborhood in a map or list view.

App features

Chinese, Spanish, and Filipino language support

The mobile app is supported in English, Chinese, Spanish, and Filipino languages.

The language used in the mobile app is determined using your phone's system language settings.

Make a request

You can make the following types of requests in the mobile app today:

General

Shared spaces (parklets)
Noise issues
Tree maintenance
Park requests

Cleaner streets

Street or sidewalk cleaning
Garbage containers
Graffiti
Illegal postings
Blocked pedestrian walkway
Encampment

Parking and transportation

Abandoned vehicles
Blocked driveway and illegal parking
Muni employee feedback
Muni service feedback

Repair

Curb and sidewalk issues
Damaged public property
Flooding, sewer and water leak issues
Parking and traffic sign repair
Pothole and street issues
Streetlight repair

Don't see what you want? Don't worry, we're always adding more! In the meantime, check out our online services or give us a call at 311 instead.

Track your requests

If you provided your contact information with your request:

View your requests in the Submitted by You section on the homepage.
Hit the Show All button to view all your past requests.
You can also get to this page from the app menu.

If you submitted a request anonymously:

Search for your request in using the Recently Opened and Recently Closed reports in the app menu.
Filter requests by either:
- Tracking number (or report number or service request number)
- Specific report details (like report type or location)

Explore and view other requests

See requests submitted by others in a map or list view using the Recently Opened and Recently Closed reports in the app menu.

Filter by location or request type.

Give feedback or get support

How do you like the app? Want a new feature added? Having an issue using the app? Tell us what you think in the app by going to Settings, then About, then Support and Feedback.