San Francisco’s Coordinated Street Response Program
San Francisco is improving how it responds to people experiencing a mental health or substance use crisis on the streets. Public agencies are working together to provide support through the Coordinated Street Response Program.
The program includes specialized street response teams of:
• Mental health clinicians
• Community paramedics
• EMTs
• Social workers
• Peer counselors who provide compassionate care to those in need
Learn more
San Francisco’s innovative approach
The Coordinated Street Response Program reduces police response to people having:
- Mental health emergencies
- Medical and wellness issues
When to call 911 and 311
911 is for police, fire, and medical emergencies. A mental health or substance use crisis is a medical emergency. Calling 911 puts you in contact with a trained dispatcher. They will send the most appropriate response team for each situation.
311 is for non-emergency situations, city services, and information.
Meet members of San Francisco’s street response teams
Public agencies work together to provide support through the Coordinated Street Response Program.
Specialized street response teams provide compassionate care to those in need.
About
The Coordinated Street Response Program is a multi-agency effort to provide specialized resources. Our goal is to offer compassionate care to people experiencing a crisis on the streets. San Francisco’s Coordinated Street Response Program is a multi-agency effort to bring together specialized resources to provide compassionate care to people experiencing a crisis on the streets.