San Francisco’s Coordinated Street Response Program

San Francisco is improving how it responds to people experiencing a mental health or substance use crisis on the streets. Public agencies are working together to provide support through the Coordinated Street Response Program.

The program includes specialized street response teams of:
• Mental health clinicians
• Community paramedics
• EMTs
• Social workers
• Peer counselors who provide compassionate care to those in need

Learn more

San Francisco’s innovative approach

The Coordinated Street Response Program reduces police response to people having:

  • Mental health emergencies
  • Medical and wellness issues

Learn more about our approach.

When to call 911 and 311

911 is for police, fire, and medical emergencies. A mental health or substance use crisis is a medical emergency. Calling 911 puts you in contact with a trained dispatcher. They will send the most appropriate response team for each situation. 

 

311 is for non-emergency situations, city services, and information. 

 



Learn more about calling 911 and 311.

Meet members of San Francisco’s street response teams

Public agencies work together to provide support through the Coordinated Street Response Program. 

 

Specialized street response teams provide compassionate care to those in need.

 

Learn more about the teams.

About the Coordinated Street Response Program

In this video

The Coordinated Street Response Program is a multi-agency effort to provide specialized resources. Our goal is to offer compassionate care to people experiencing a crisis on the streets. Learn about how we're improving our response to people experiencing a mental health or substance use crisis on the streets. 

About

The Coordinated Street Response Program is a multi-agency effort to provide specialized resources. Our goal is to offer compassionate care to people experiencing a crisis on the streets. San Francisco’s Coordinated Street Response Program is a multi-agency effort to bring together specialized resources to provide compassionate care to people experiencing a crisis on the streets.