SERVICE

Report autonomous vehicle feedback and incidents

Share feedback or report incidents involving driverless cars

What to know

Response time

These reports will be collected and reviewed for City interaction with autonomous vehicle companies and regulators. Reports will be reviewed within 5 business days.

What to do

If the incident is in progress or requires immediate emergency response, call 911 

1. Fill out a form

Describe your feedback or the incident involving the autonomous vehicle. Include as many details as you can including:

  • When and where the incident occurred
  • What and who was involved. For example, other vehicles or pedestrians. 
  • What company the autonomous vehicle belongs to. For example, Waymo or Zoox. If unknown, include a vehicle description or license plate number.
  • Photos and videos facilitates review of incidents

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.

Special cases

Other ways to report

Call 311 to make a report

415-701-2311 if calling from outside San Francisco

For TTY, press 7

Get help

Phone

311
415-701-2311 if you are calling from outside of San Francisco For TTY, press 7