Healthcare during the coronavirus outbreak

Do not go to the emergency room of a hospital unless you are having an actual emergency.

Routine, elective or non-urgent health needs

Non-essential medical care like eye exams, teeth cleaning, and elective procedures must be cancelled or rescheduled. If possible, health care visits should be done remotely.

Contact your health care provider to see what services they are providing. See the Public Health Order C19-08 from March 17, 2020.

If you are feeling sick, please first call your doctor, a nurse hotline, or an urgent care center.

Prescriptions and pharmacy trips

Drug stores and other medical supply stores are allowed to operate. When possible, have the drug store deliver your prescription medicine to your home. If you must go out to get medical supplies or prescriptions, send one person from the household and limit trips to reduce exposure.

Getting to my doctor or hospital

If possible, walk or drive yourself to healthcare. If you are sick, have someone else in your home take you and try to maintain social distance if at all possible. Try to avoid exposing others to any germs you have, especially if you are seriously ill.

If you have Personal Protective Equipment (PPE) like a surgical mask or N-95 mask, wear that to prevent exposing others. If you don’t have that, you could use a temporary method such as wrapping a clean scarf around your mouth and nose to try to reduce droplets when you cough and sneeze.

Although this is not an approved method, it is something you can do to avoid exposing others

Other health care options

If you need mental health services, optometry, acupuncture, eastern medicine, chiropractic, massage, and medical cannabis, you can go if your health care provider decides these services are essential for your health.

Under a health order issued March 18, any routine appointments or elective procedures should be postponed.

Anything that can be done remotely, by phone or online, should be.

Your provider should screen you by phone for coronavirus symptoms before you leave home. If you go, use social distancing and personal protective equipment during the visit.

If you need a prescription, have it delivered to your home if possible. This includes medical cannabis. 

Health care settings

Visiting hospitals, nursing homes, skilled nursing facilities or residential care

Most visitors are not allowed in health care settings.

There are limited exceptions, such as if you are going to the hospital with a minor who is under 18 years old or someone who is developmentally disabled and needs assistance.

Public Health Orders addressing coronavirus prohibit non-necessary visitation to these kinds of facilities. If you need to know more, please contact the facility you want to visit by phone before you leave.

This is difficult, but it is necessary to protect hospital staff and other patients.

Last updated March 26, 2020