City services: What's open

Current information on what City services are available during the coronavirus outbreak.

This list will be updated continually.  Agencies and topics are listed in alphabetical order.

Emergency services

Call 911 for emergencies or fire.

Continue to report problems by calling 311.

Animal Care and Control

To rescue an animal, call the emergency dispatch 6 am to 11 pm: 415-554-9400

Report a lost pet by calling 415-567-8738

Report a found pet by calling 415-554-6364

Board of Supervisors

The Board of Supervisors and Committee Meetings will continue through videoconferencing or teleconferencing. We want to ensure the public’s right to access through remote participation.

The Office of the Clerk of the Board is taking necessary precautions for employees to support the Department’s essential operations. We will continue to provide access remotely and fulfill requests for information.

Contact us Monday to Friday 9am to 5pm:

Businesses

The City has programs to help businesses through this time, with loans, grants and deferred payments. The Office of Economic and Workforce Development can also give advice to businesses.

Child Support Services

You can use Customer Connect to get information on your case online.

Automated child support system available 24 hours 7 days a week: 1-866-901-3212

General phone number: 1-866-901-3212. Our temporarily modified phone hours are Monday to Friday 9 am to 3 pm

Email: sfdcss@sfgov.org

Our office is temporarily closed to the public for interviews.

Our lobby kiosk is open for customers who need to make their payments. 

More information on childcare during the stay home order.

County Clerk

The office is closed to in-person visits. Many services are available by mail or online, but processing times may be slower than usual.

Birth and death certificates

Order birth certificates and death certificates by mail or online.

Confidential marriage records

Order Confidential Marriage Records either by mail or online.

Fictitious Business Names

You can use our online Fictitious Business Name Search. Register or change a Fictitious Business Name by mail.

Notary signature authentication

You can Authenticate a Notary Signature by mail.

Professional registrations

You can submit or change Notary Oath, Legal Document Assistant, Process Server, Professional Photocopier, and Unlawful Detainer Assistant registrations by mail.

CEQA Environmental Document filing

You can file a California Environmental Quality Act Document by mail.

District Attorney

General information: 628-652-4000

Victim Services: 628-652-4100

Subpoena information: 628-652-4347

Discovery requests: 628-652-4000

Email: districtattorney@sfgov.org 

Ethics Commission

The office is closed to in-person visits during the Stay Home order.
 
The Annual Form 700 of financial disclosure statements required by City officials and designated City employees has been postponed until June 1.
 
All other public disclosure requirements remain in effect and have not been waived. For details please visit sfethics.org.
 
Commission staff are available by phone, email, and online. We are here to assist with filing guidance, online disclosure tools and resources, advice, compliance assistance, and intaking complaints. 
 
Contact us:

Processing times may be slower than usual. 
 
Subscribe to our email newsletter or follow us on twitter @sfethics for the latest news and updates from the Commission.

Evictions

There is a temporary moratorium on eviction for non-payment of rent by residential tenants directly impacted by the novel coronavirus crisis. See PDF guidelines about the moratorium. Email the Mayor's Office of Housing and Community Development (MOHCD) at eviction.moratorium@sfgov.org if you have questions.

The Rent Board is closed to in-person visits. For counseling, call (415) 252-4631, leave a message and we will call you back. Document filings will be accepted by email at rentboard.311@sfgov.org. You can also mail or fax documents to us.

Homelessness and Supportive Housing

Housing

If you're applying for affordable housing, the Mayor's Office of Housing and Community Development (MOHCD) is closed to in-person visits.

Apply for affordable housing online only. Open houses and information sessions for listings are cancelled. Lotteries will go on as scheduled.

Email MOHCD at sfhousinginfo@sfgov.org or leave a voicemail with a number to reach you. We will call you back in 1 business day if we can help. 

  • English: (415) 701-5622 
  • Chinese: (415) 701-5623 
  • Spanish: (415) 701-5624 
  • Filipino: (415) 701-5570

See MOHCD's website for the latest updates

Human Rights Commission

If you believe you have been discriminated against, the Human Rights Commission (HRC) is taking inquiries by phone and email (not in-person visits).

To file a discrimination inquiry, call 415-252-2500 to schedule an intake appointment. If you reach the automated answering service, leave a message with your name and phone number so that we can call you back to arrange a phone appointment. 

You may also send an email to hrc.info@sfgov.org stating that you want to schedule an intake appointment. You may include information about your situation in your email message or you may provide that information directly to an HRC investigator at your intake phone appointment.

The Office of Sexual Harassment and Assault Response and Prevention (SHARP) is also taking phone and email inquiries during this time.  For more information on SHARP, click here.  

The HRC office is currently closed to in-person visits.

Read more information on domestic violence and sexual assault resources.

Read more about San Francisco's temporary eviction moratorium.

Read more information on tenants' rights during the coronavirus pandemic.

 

 

Human Services Agency

Many services can still be accessed by phone, email or online, but some in person services have been closed or changed. See the HSA website for more details.

Juvenile Probation

Call 415-753-7800.

Libraries

Permits

Find out which construction projects are essential and will continue, and get information to keep construction job sites safe.

Building permits

The Permit Center at 1660 Mission and other City construction permit locations are closed to visitors for now.  

Starting Monday, March 23, the Department of Building Inspection and other permit departments will resume work on essential infrastructure. We will resume plan review of previously submitted projects and inspection services for essential infrastructure.

The building will remain closed to visitors. But we will be answering calls and emails.

If you have questions, email the Permit Center team at permitcenter@sfgov.org.

We are working on a plan for how the public will be able to access services and submit new housing construction projects in the coming days. 

Public Works permits

The Public Works permit center at 1155 Market St. is closed to in-person visits.

We are continuing to review permit requests remotely.

Apply for new permits electronically or by emailing bsmpermitdivision@sfdpw.org.

We are prioritizing essential projects such as water, sewer, City buildings, and housing work. Applicants should expect delays while the shelter in place order is in effect.

Public Defender

Main office: 415-553-1671

Juvenile: 415-753-7601

Public Health

The Department of Public Health remains open. 

However, there are no non-essential visitors allowed at Zuckerberg San Francisco General Hospital or Laguna Honda Hospital.

All elective procedures and routine appointments are currently canceled or postponed throughout our hospitals and clinics. If you have questions, contact your healthcare provider.

Public Utilities Commission (SFWater)

There are no changes to water, sewer, or power service.

Contact 311 if you have problems.

For billing, call 415-551-3000, Monday to Friday 8 am to 5 pm

The Customer Service Counter at 525 Golden Gate is temporarily closed. Visit us at sfwater.org for ways to pay your bill, or reach customer service at (415) 551-3000, customerservice@sfwater.org.
 

Public Works

Public Works Sidewalk Cleaning operations continue to work 24/7 to pick up trash and clear debris.

Crews continue to maintain trees and sidewalks. This includes watering and pruning street trees, repairing sidewalks, and responding to emergencies. Report problems by calling 311.

During the shelter-in-place, we are focusing on the essential function of street cleaning and sanitation. We are not doing graffiti outreach and enforcement.

Get information about other Public Works services during the coronavirus outbreak. 

Recreation and Parks

Parks and trails remain open. We are encouraging the public to exercise and get outside, following DPH guidelines around social distancing.

Swimming pools, events, and permits are closed.

The following park facilities are closed:

  • Golf courses
  • Swimming pools
  • Angler’s Lodge (Golden Gate Park)
  • Lawn Bowling Club (Golden Gate Park)
  • Model Yacht Club (Golden Gate Park)
  • Disc Golf (Golden Gate Park)
  • Ornamental Gardens, including the SF Botanical Garden, Conservatory of Flowers and the Japanese Tea Garden (Golden Gate Park)
  • Coit Tower
  • Stow Lake Boat Rentals, Bike Rentals and Segway Rentals
  • Carousel (Golden Gate Park)
  • Sharon Art Studio (Golden Gate Park)

All regular recreation programs remain suspended, including all citywide senior programs and SFYBL games and practices. Summer day camp registration, originally scheduled for March 21, is postponed until further notice.

All indoor permits and athletic field permits through March 31 are canceled. If you need to reach staff about canceling or refunding a reservation, email RPDReservations@sfgov.org.

All community meetings and volunteer events are also canceled until further notice.

All recreation centers are being used as emergency childcare facilities for low-income families, health care workers, Department of Public Health employees and City employees activated as Disaster Service Workers.
 

Sexual Harassment and Assault Response and Prevention (SHARP)

The Office of Sexual Harassment and Assault Response and Prevention (SHARP) is taking phone and email inquiries during this time.  For more information on SHARP, click here.  

Click here for more information on domestic violence and sexual assault resources.

The SHARP office is currently closed to in-person visits.

 

Sheriff's Office

Call 415-554-7225, Monday to Friday, 8 am to 5 pm

All other times, including weekends and holidays, call 415-553-1444

See Sheriff's COVID-19 response

Street sweeping

Street sweeping is operating on a normal schedule to help keep the streets clean. 

Street cleaning parking fines will not be issued during the Stay Home order.

If you are not under medical quarantine or in a high-risk group, please move your cars during the posted street cleaning periods to improve the City's cleanliness.

Find parking information in Essential travel during Stay Home.

Transportation

SFMTA

Muni Metro and buses are still running, although some routes have been canceled or reduced. Check the Muni service updates for the latest information.

Many parking rates and restrictions have been changed.

See the SFMTA website for more information.

You can also sign up to get email and text alerts.

San Francisco International Airport (SFO) is open. Check the SFO websites for updates.

Treasurer Tax Collector

City Hall offices are closed to the public through April 7, 2020.

To make a tax or fee payment, either pay online or by US mail.

To support small businesses in San Francisco who are experiencing a slowdown in business as a result of COVID‑19, we are deferring taxes for certain businesses and defer license fees.

See the TTX website for more information.

Last updated March 28, 2020