Get online during the coronavirus outbreak

Some Internet providers are offering low cost Internet services for residents.

What to do

Disclaimers: The City does not endorse any of these services. Always check the provider’s website for the most up to date information about programs and eligibility. This page will be updated as more information comes in.

AT&T Access

$10 a month for home Internet service. 

New Access customers who order by April 30, 2020 will receive first 2 months free.

Call AT&T Access at 855-220-5211 to sign-up by phone

Who can apply

Households participating in:

  • SNAP or SSI benefits
  • National School Lunch Program/HeadStart

Comcast Internet Essentials

$9.95 a month for home Internet service. 

New customers will receive 60 days of free service. After the free period, service will be billed at the usual Internet Essentials rate.

Call Comcast Internet Essentials at 855-846-8376 to sign-up by phone.

Who can apply

Households eligible for public assistance programs like:

  • National School Lunch Program
  • Housing assistance
  • Medicaid
  • SNAP
  • Supplemental Security income (SSI)

Sonic

3 months of free Internet access and unlimited home telephone service for new customers. After the free period, service will be billed at standard rates. Households may cancel at any time.

Call Sonic at 888-766-4233 to sign-up by phone. 

Who can apply

Households with:

  • Students from kindergarten to 12th grade
  • College students
  • Seniors 60 and older

Monkeybrains for San Francisco Unified School District (SFUSD) Students

$35 a month for home Internet service with installation fee waived. 

Call Monkeybrains at 415-974-1313 to sign-up by phone. 

Who can apply

  • any household with SFUSD students

Support for existing customers

Most Internet and phone providers have pledged to not disconnect service if you can’t pay. They have also pledged to waive late payment fees. Check the FCC's Keep Americans Connected webpage for the list of companies.

Both Comcast and AT&T have removed data caps for their home Internet service plans for the next 60 days. T-Mobile has removed their data cap on its mobile phone service.

Special cases

Internet in affordable housing

San Francisco and Monkeybrains have partnered to provide free, high-quality Internet service at dozens of affordable housing sites. 

Check the Fiber to Housing website to see if your building has free Internet already installed.

About the Digital Equity Initiative

There is a digital divide in San Francisco, with over 100,000 residents estimated to lack Internet Access at home. Oftentimes, the skills required to use the Internet are too complicated and the cost of paying for an Internet plan can be too high.

The Digital Equity Initiative creates programs and partnerships to bridge this divide. We aim to uphold San Francisco's vision of creating a diverse, equitable, and inclusive community.

You can download our 2019 to 2024 Digital Equity Strategic Plan

If you’re a social service provider, you can download our SF Digital Equity Playbook

Last updated May 29, 2020