Measure description
This measure tracks Public Work's efficiency of addressing all street cleaning requests within its target of 48 hours.
Why this measure is important
Street and sidewalk cleanliness affects the aesthetics, health, and safety of San Francisco. Excessive litter and or debris can also block storm drains and cause flooding.
On-Time response rate for street cleaning requests by time
Public Works receives most cleaning requests through San Francisco 311, the City's customer service center. Public Works and has a goal of responding to 95 percent of street and sidewalk cleaning requests within 48 hours.
Public Works dispatches litter patrols for small items and steamer services 24 hours a day, 7 days a week. Recology - the City's waste management vendor - is primarily responsible for removing large items since July 2013. Public Works dispatches additional packer trucks to remove large items in some cases.
Chart description
This is a combination chart that shows the number of street cleaning requests and the percentage of these requests that are responded to within 48 hours. On the Y-axis, the gray bars show the number of street cleaning requests and the blue line shows the percent responded to within 48 hours. The X-axis shows the calendar year.
How performance is measured
Street and sidewalk cleaning requests are generated internally and through calls received by the City’s 311 customer service center. Requests received by 311 are sent to the Public Works’ dispatch system. Public Works’ Radio Room triages the request to the appropriate crew, and crews respond to the request.
The monthly response percentage is the number of requests responded to within 48 hours divided by the total number of requests received in that month.
The number displayed on the scorecard page represents a fiscal year average of the response chart above.
Additional information
- Submit a street cleaning request through San Francisco 311.
- Read about PublicWorksStat (formerly known as DPWStat).
Data
Primary data source: Scorecards Dataset on DataSF.
Please note this data has an approximately 1 month lag time (e.g. August 2024 data will be available in September 2024.)
City Performance Scorecards
This page is part of the City Performance Scorecards.
Return to the Streets, Parks, and Libraries Scorecard.
Return to the City Performance Scorecards Home Page.