Measure description
This measure tracks Public Work's efficiency in addressing all pothole service requests within its target of 72 hours. A response to a single service request may include inspecting a location and dispatching a crew to fill multiple potholes.
Why this measure is important
Damaged pavement can be dangerous for people and goods traveling on San Francisco's roadways. Public Works receives requests for roadway repairs through San Francisco 311, the City's customer service center. The City has a goal of responding to service requests about potholes within 72 hours.
The chart’s legend is below:
- Y-axis: Percent of pothole service requests responded to within 72 hours
- X-axis: Calendar year
Percent of pothole service requests responded to within 72 hours
How performance is measured
Public Works receives requests for roadway repairs through San Francisco 311, the City's customer service center. The City has a goal of responding to service requests about potholes within 72 hours. The response to a single service request may include inspecting a location and dispatching a crew to fill multiple potholes.
The time in which Public Works has to fulfill pothole service requests begins when Public Works receives a service request from San Francisco 311. Requests are received from San Francisco 311 through Public Works’ Computerized Maintenance Management System (CMMS).
A response usually requires two steps: inspection, and asphalt repair by field crews.
Once potholes are filled, the service request is recorded as complete in CMMS. The monthly response percentage is the number of requests responded to within three business days divided by the total number of requests received that month.
The number displayed on the scorecard page represents a fiscal year average of the response chart above.
Additional information
- Learn more about the latest Pavement Condition Index (PCI) Rating.
- Read about PublicWorksStat (formerly known as DPWStat).
- Learn more about Public Work's Street Resurfacing Program.
- Learn more about the 2020 Health and Recovery bond.
- Learn more about the 2011 Road Repaving and Street Safety bond.
Data notes and source
Primary data source: Scorecards Dataset on DataSF.
Please note this data has an approximately 1 month lag time (e.g. August 2024 data will be available in September 2024.)
City Performance Scorecards
This page is part of the City Performance Scorecards.
Return to the Streets, Parks, and Libraries Scorecard.
Return to the City Performance Scorecards Home Page.