Measure description
This is a measure of the percentage of Muni scheduled service hours that Muni delivers. This output indicator helps the San Francisco Municipal Transportation Agency (SFMTA) monitor its adherence to scheduled service times.
Why this measure is important
Reporting on the Percentage of Scheduled Service Hours delivered provides the public, elected officials, and City staff with a current snapshot of the SFMTA’s transit performance. By tracking this performance, SFMTA can ensure that it delivers its full transit schedule to provide optimal customer service.
The interactive chart below presents SFMTA’s Percentage of Scheduled Service Hours Delivered.
Percentage of scheduled service hours delivered
Chart legend:
- Y-axis: Percentage of scheduled service hours delivered
- X-axis: Calendar year
How performance is measured
The Percentage of Scheduled Service Hours Delivered is calculated using the following methodology:
Total of differences between every trip start and trip end divided by the total scheduled service hours of all trips.
Trips are identified as filled if an operator is assigned, or unfilled if not.
The number displayed on the scorecard page represents a fiscal year average of the values in the chart above.
Data
All service hours data come from SFMTA’s Performance Portal. Service hour data are reported with a one-month lag. For example, May’s data will be available at the end of June.
Additional information
- View other performance metrics on the SFMTA’s website.
- Learn more about Muni Forward system improvements.
- See the SFMTA's 2023 Annual Report.
- See the SFMTA's Strategic Plan Progress Reports.
City Performance Scorecards
This page is part of the City Performance Scorecards.
Return to the Transportation Scorecard.
Return to the City Performance Scorecards Home Page.